I regularly use Skype to communicate with customers via VoIP. It’s free, it works well and it also allows many of my long term customers to "know" when I’m available for a chat about non-urgent issues. In other words, I’m "online and available" to help at that time – not working with another customer.
So I was initially concerned when a customer got in touch with me yesterday to say that if he had interpreted the Skype License and Terms & Conditions correctly – that Skype didn’t permit Commercial use of it’s free service.
The customer in question is a member of F.A.S.T. and has recently taken large positive steps to make sure they are legally compliant in their use of software – a step to be applauded. I myself audited my application use recently (see Rebuilding Windows XP) and found more than one app that was "free for personal use", but didn’t stretch to my commercial use.
Anyway – I contacted Skype to clarify the situation and thankfully, the answer was a clear "Yes, you can use Skype in business". A brief explanation can be found in Skype’s Knowledgebase here.
The confusion may have arisen over the fact the license specifies you can’t use Skype for Commercial purposes – but what it means in plain English is, don’t re-sell Skype as a service you provide.
My customer was right to question the terms of the license though. It’s always worth clarifying what a product, especially a free product, allows you to do with it. As I’ve discovered myself, finding out a "free" product isn’t legally useable in your business doesn’t necessarily mean you have to pay out for licenses. Take a closer look at the Open Source alternatives and often you’ll find a genuinely free and often superior product.
The team over at
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