Monthly Archive for June, 2008

The Importance of Planning for the Worst

Image used courtesy of Tara Hunt under Creative Commons LicenseI’m in the office today, Sunday, as last night the entire office block lost it’s Telephony and Broadband as a result of an attempted break-in at a neighbours shop – a Supermarket. The would-be-thieves had cut the BT cabling early evening in an attempt to disable the various alarm systems we and our neighbours use. Then then returned in the middle of the night in a futile attempt to break into the heavily protected supermarket – they did a bit of nuisance damage but not much else.

We’ve seen something very similar at one of our client sites in the past few weeks. The feckless thieves think that by cutting the telephone lines they will disable the alarms. Unfortunately for them, any alarm system with a dialler worth it’s salt (such as BT Redcare) will notify the keyholder of loss of connectivity alerting them to a potential issue.

In our case, we became aware of the telephone line damage within minutes and took extra security measures for the evening as well as logging the fault with BT for them to schedule repairs.

It did get me round to thinking about how we would have coped if we had been broken into though…

  • Is our Alarm “key-holder” list up-to date with names and contact numbers?
  • Do our staff have easy access to the necessary contact names and numbers (Local Police Station, BT Fault Line, Alarm Company) if the office computers and/or Broadband are off-line?
  • Are all our computers and monitors securely locked using reliable locks such as a Kensington Microsaver?
  • Are all of our important hardcopy documents stored in a (fireproof) safe?
  • Is all of our critical data securely backed up off-site?
  • Do we have a reliable method of getting the office up and running if we needed to replace stolen or damaged hardware in a hurry?
  • Is any data stored on PC and Server encrypted so that it can’t be seen by the wrong people if stolen?
  • Are all valuable items within the office securely marked with UV Pen and registered with services such as Immobilize?
  • Is internal security (lockable comms cabinet, lockable server, locks on internal doors) up to scratch?
  • Do we have entry points covered by CCTV?
  • Does that CCTV clearly record footage?
  • Is that CCTV footage sent to off-site storage for security?

We’ve got a lot of green ticks for the above items, but I’ll be honest and say we’ve also got some red crosses that need our immediate attention.

Lots of people may consider the above OTT – but personally, peace of mind makes the time invested in the above worthwhile for me. As they say – “Hope for the best, but plan for the Worst”.

Welcome to the Blogosphere Nick and David

A couple of new blogs to add to your already bulging RSS feeds!

The first is Nick’s SMB Blog by Nick Lloyd of Sirona Solutions in the North-West of the UK. I always get a buzz from seeing SMB providers who start blogging, as for however long I’ve been working in this sector of the industry, it never stops fascinating me to get a new perspective on how things can be done and hear about the challenges people face working with Small Businesses.

The second is IT Sales Guy – written by David Hay of Hound-Dog. If you’re an IT Consultancy new to the Managed Services arena, then Hound-Dog is a fantastic monitoring product to help you hit the ground running. Unlike many who work in Sales, David is a patient, laid-back and un-pushy representative of his company who is well worth talking to.

One thing I always notice about new blogs is that the writer often worries out loud if anyone will find his or her scribblings interesting. Well I can tell you I’ve been drivelling on with this blog for over three years and 300 or more posts now, and you’re reading it right now aren’t you? :-)

Good luck to both Nick and David – welcome to the Blogosphere!

Meet the Corporate Slippers

Pair of SlippersWe’re now moved into the new offices, lock, stock and barrel!

Things are fully functional here, albeit a bit cluttered and messy. Photographs to follow as soon as we’ve had a good tidy up and are presentable!

In the meantime, meet the newest addition to the my team…

… the Corporate Slippers!

Well, a man has to work in comfort doesn’t he?

The Uptake of Wireless Security

We’re all set to move into the new office and home of Netlink IT this coming week (for those that have asked what the area we’re moving into looks like, there’s a photograph below of the view from the office window below) so I’m here over the weekend to set-up a few of the more important bits ahead of the moving in – stuff like making sure the Broadband works, setting up the LAN and of course, stocking up with tea and biscuits.

Whilst setting up the internal Wi-Fi network, it’s interesting to see how things have changed in this area of South-West Birmingham in regards to Wireless usage and security uptake.

Around three years ago I went war-driving in the Weoley Castle area where I live and work and found very few hot-spots at all. Unsurprising at the time as Wireless hadn’t really taken off yet. Fast forwards 18 months later and I was setting a Wi-Fi network up for a client very close to our new office and found four hotspots competing for air-time, with three of those hotspots unprotected and easily accessible. Today I’m setting up the internal Wi-Fi at our office and  can find eight hot-spots, but all protected with WPA. The majority of these protected hotspots have names such as "BT-Business-Hub-xxx" or "SKY-xxx" – which I’m guessing means the owners of these hot-spots are still using them with the standard "out of the box" settings, but thankfully they are still protected rather than setting themselves wide-open to unwanted visitors.

So it looks like the days of swiping free Wi-Fi from unwitting hosts is pretty much over, and this has to be a good thing. For me I’ve got my beloved 3 HSDPA USB dongle so I can get a ‘net connection pretty much anywhere anyway. Plus in the spirit of encouraging technology uptake, I’m just about to setup my third "free" FON Wi-Fi hotspot for all and sundry – so if you’re in the Weoley Castle area near Netlink Towers and need a ‘net hook-up, feel free to jump on!

How To Power Nap

I’m a big fan of the Power Nap ™ (that’s TubbMark, not TradeMark) – there’s nothing better than 15 minutes quiet shut-eye time with the telephone switched off and the computer shutdown to recharge the batteries. The great Winston Churchill used to engage in a nap every afternoon, telling his subordinates “Don’t wake me up unless it’s an emergency – and I define ‘emergency’ as a World War”. I like his style!

So imagine my delight at finding the “Guide to a Good Nap” over at Boston.com!

After pulling two ridiculously late 6am finishes in the past fortnight, I think I deserve a nap now before another late one. Yawn! (Click on the pic below to view a larger version)