Monthly Archive for February, 2011

Tubblog at 500 Posts – My Tips for Blogging Longevity

It was way back on August 14th, 2005 when I wrote my first blog post entitled “To Blog Or Not To Blog?” where I wrote that I was going to “try blogging and see if it is interesting to me”.

6 years later, this is my 500th blog post. I’m guessing I can now say that yes, I do have an interest in blogging!

I'm Blogging This T-ShirtI often get asked why I blog. The simple answer is – I blog because *I* enjoy it! Back in March 2008 I commented on a report from Australia that stated that blogging actually makes you feel better. Whilst “Blogging The Blues Away” isn’t for everyone, for me it serves a number of purposes.

Firstly, I find it very therapeutic to put my thoughts down in writing. Those who have maintained a written diary at some point will probably agree with me in that when the mind is whizzing with a dozen ideas, focusing on writing about one thought alone gives a sense of clarity to work from.

Secondly, over time my blog has turned into something of my own personal Knowledgebase. There have been a number of times when engineers who have worked with me have told me they’ve been researching a technical problem and that a blog article I wrote in the past came out in a Google search and provided them with the answer! It’s even more amusing when it happens to me personally too!

Thirdly, I’m a lazy, lazy man. Whenever I see an opportunity to systemise something for future efficiency, I will. Being in the fortunate and flattering position where people regularly approach me to ask my advice, I like nothing better than pointing them towards a blog article I wrote on the subject they’re asking about and then offering my help with any follow-up advice I can offer after they’re read that article. I’m able to spend more time helping more people this way.

Finally, and probably most importantly, I’ve met a LOT of people thanks to blogging. Before “Social Networking” was even a buzz word, I used to write blog posts and wonder if anybody even read them (this was way before I started using WordPress with its fancy analytics to track reader metrics!). Then a strange thing started happening. As I attended User Groups, Trade Shows and Conferences – people used to walk up to me and say “I read your blog”. They spoke to me in such a friendly manner as though they knew me well, even though it was the first time we’d met. I realised that in a way they did already know me – because as I tell people when I’m delivering presentations on Blogging and Social Networking nowadays, producing content on-line gives people a chance to get to know you from afar – and what’s more it builds trust in you and your services.

Likewise, I’ve found blogging helps introduce me to like-minded people. I always bang on about “community” – well I consider myself to be a part of a worldwide blogging community in which I’ve built some great friends in all corners of the world.

The content I write about has changed over time as I’ve changed as an individual. Visiting those first posts in 2005 when I was working as an “IT guy” – fixing PC’s for a living, I wrote about anything and everything from concerts, to computer games, to what I’d been up to that week.

As time went by, my articles focused more on Technical topics. Microsoft Small Business Server featured heavily as I became a part of the Microsoft Small Business Specialist Community.

When I started to move away from being the “IT Guy” into becoming a Managed Service Provider (MSP), the content changed again and became more business focused. Slowly, the business articles outweighed the technical articles.

Now the articles are typically about my thoughts and experiences as a business owner. They’re primarily aimed at my peers, who I want to help to grow their businesses in the same way that I did.

Ironically, but not surprisingly, that’s now what I do for a living as an Independent Consultant – working with my peers to help them.

I remember my friend Susanne asking me who my blog was aimed at. I answered “My peers… I guess?!”. The uncertainty over my answer was simply because I just wrote whatever I fancied writing, without any “grand plan”. If it looks like I intentionally ended up in the position I’m in, then I can assure you that’s just a fluke!

I’ll admit I’ve flirted flirted with giving up blogging. Firstly due to micro-blogging site Twitter – which I wrote about in January 2009 under the title “The Death of Blogging?”. Later due to haters who I let upset me with negative comments and feedback. Once I got back to the fact I enjoy blog writing primarily for me, I was off writing again.

I’ve recently started writing White Papers and getting involved in some academic studies. I’m finding it a challenge to adapt my “conversational style” of writing – which I’ve had a lot of people comment that they enjoy in my blogging – to the dryer less chatty style required for White Papers. I’m told most people struggle to go from dry to chatty – not the other way round – so hopefully I’ll adapt too. The point is, I write my blog the way I enjoy writing it – there are no right or wrong ways on the style in which you should write your blog – just write it.

The question I’m most asked about blogging is “Where do you find the time?”.

The answer is simple – like anything that is important to me, I make the time.

I don’t have a set schedule, and I don’t block out time in my diary to write blog posts.

However, I do write whenever the urge takes me and I don’t always publish blog posts in the sequence I originally wrote them. If I get an idea, I’ll either add it to a list of blog posts I want to write about in the future, so that when I’m feeling less inspired but want to write – I’ve got something to work on.

If I’ve got time then I’ll begin to brain dump my ideas down into Windows Live Writer there and then. This makes it easier for me to flesh out a blog post later.

Ideally, and time permitting, I’ll write the blog post from start to finish as the idea comes to me. Often, I’ll save it as a draft, and then publish it some time later when I’ve had time to go back and reflect upon it. This can be important, especially when I’m writing about something that I’m passionate about. It’s similar to the tactic of never responding to an e-mail when you’re angry. Always wait some time, re-visit what you’ve wrote and revise once the emotion has had time to settle.

Of course, if you read many of my blog posts from years gone by (which I never delete, even if I cringe to read them now) then you’ll see this is only a technique I’ve recently adapted… Smile

As to the second most common question (or statement, I guess) I hear about blogging from those who are interested in it, but are not writing, is “I wouldn’t have anything to write about”. To them I say this. The stuff I write about most often are things that I experience. It could be a technical challenge, it could be somewhere I visit, somebody I meet, advice I’ve been given and acted upon, advice I’ve ignored, stuff that makes me happy, stuff that makes me upset. Basically, stuff in my everyday life. If you’re stuck for what to write, just have a think about what you’ve done recently and use that to get started.

If you’re worried that nobody will read it, then realise that to begin with – nobody will. Most people give up writing a blog within the first few weeks because they don’t receive any feedback. I kept writing because as I’ve already stated, I was writing for me alone. Over time, I realised people *were* reading. Consistently publishing blog posts will see you pick up an audience sooner or later, but just be aware it might be later.

What’s more, all those old blog posts you wrote and nobody read at the time suddenly find a new audience as time goes on. The blog post I wrote about “Using SSL Certificates with SBS 2003” hardly got any visits when I first wrote it, but is now in my top five visited articles each week. People stumble across your blog posts via search engines, word of mouth, forums and the like – but they can only stumble across it if it’s there in the first place.

At the start of 2011 “I Got Freshly Pressed” – which saw a huge amount of new visitors. In both 2009 and 2010, I was nominated for the Computer Weekly Blog Awards in the “IT Consultant” category. In all three cases, hugely flattering, and it meant lots of new visitors finding my blog. All this from publishing articles I enjoyed writing!

So there you have it. If you’ve never blogged before – why not try it? Go visit WordPress.com or Blogger and you can get started straight away.

You never know, 500 posts on you may still be enjoying blogging too! Smile

How do you deal with referrals?

A lot of very successful businesses are built upon referrals from existing clients. You do a good job for somebody, or show exceptional customer service, and they remember it. The next time that person is asked for a recommendation for somebody in your industry, they’ll happily pass on your details.

If you’re lucky, they’ll make the introduction for you to the prospective client – saying positive things about you to the prospective client whilst you’re there to hear it.

If you’re *very* lucky, you’ll have built up such a positive reputation with someone that they’ll become a raving fan. These people respect you and your work so much that they’ll actively seek out referrals for you, hoping to introduce others to you so that they can in turn see how great you are and maybe become raving fans too!Universal Thank-You Note

Personally, when I receive a referral, whether that person ends up becoming a client or not (and usually with such referrals they *will* become a client) – I make sure to let the person making the referral know how grateful I am.

Firstly this means responding to the referral promptly. If somebody has been good enough to refer business on to me, I’m surely going to repay that faith in me by going straight to work on it.

Secondly, I’m fond of sending hand-written thank-you notes or sometimes a gift. I can still remember all the handwritten “thanks” notes I’ve received and how they brought a smile to my face, so wanted to share that with others. In an age when we’re all ultra-busy, I hope a small gesture such as taking the time to write such a note conveys the fact to people that I really *am* grateful for their help.

I’m very fortunate in that in my time as an MSP owner I’ve had opportunity to work with partners who have a service or people I really like. Often, they have an amazing service *and* are great people to work with! Result!

So when people ask me for my thoughts on this or that, I’m definitely a raving fan for a number of organisations who I’ll happily introduce them to.

But on the flip side of the coin, there are a number of organisations or people that I really *really* want to like… but they just do themselves no favours. I’m sure you know the feeling.

I’ve put referrals across to them, and they’ve not responded at all. I know this because when I’ve asked the person I referred how they got on, they sheepishly admit they never had a response. I apologise for the mix-up and feel guilty as I feel like I’ve wasted that persons time in referring them to an organisation or person that doesn’t appreciate it. I know that when you’re referring somebody, they are effectively representing you in how they behave.

Sometimes I’ve put referrals across to them, and they’ve engaged with the prospective client but not said a word of thanks to me for making that referral.

Now I’m going to admit that I know some people *mean* to say thank-you, but get so caught up in the rush of a servicing a prospective client that they forget.

Amazingly, sometimes I’ve put referrals across to them and they’ve basically come back to tell me how busy they are, how they already knew about that prospect anyway, and basically making me feel bad for bothering them. Eek!

I’m also going to say that I know e-mail is a very poor medium for conveying intent, and so what they put down in text and what actually meant for me to feel were two different things.

But guess what I do when I next have a referral suited to these types of people? I look for someone else to refer the work to.

The next time you receive a referral – think about how you’re going to express thanks to the person who made that referral to you. You’ve done the hard work by generating such goodwill that they’ve become a fan of yours, so why would you let yourself down by not dealing with the referral in a way that continues to build that goodwill?

After all, you’d soon miss those referrals if they stopped coming in.

 

Midlands SQL Server User Group Meeting – 10th March 2011, Birmingham

Hollie Whittles over at Purple Frog Systems sent me word that they’ve set a date for the inaugural meeting of the Midlands SQL Server User Group.

It’s being held on Thursday 10th March 2011 at 1730 at The Old Joint Stock pub in Birmingham City Centre.

As well as an opportunity to network with your peers, two speakers will be presenting – Allan Mitchell will be covering Business  Intelligence, and Neil Hambly will be presenting on Service Broker and Stream Insight.

You can register for the meeting for free over at www.sqlserverfaq.com and find the Midlands SQL Server User Group on Twitter – so if you work with SQL, I’d encourage you to get along and get involved!

Microsoft SQL Server User Group Launch Flyer 10March2011

 

Marketing without Permission – Lessons Ecademy need to learn

Ecademy e-mail to Richard TubbI received an odd e-mail yesterday. It was an message inviting me to connect on Business e-Networking site, Ecademy, and it was sent from… me!

Now I’ve had an Ecademy account for a number of years after being invited to join by a colleague, but never really used the site. For those not familiar with it, think of Ecademy as similar in nature to the much more popular business networking site LinkedIn.

Frankly, I could count on one hand the number of people who I know and do business with who do use Ecademy. The only other connection requests I’ve ever had on the site weren’t in any way relevant to me or my business – they simply felt like automated messages from people “friend collecting” – thus I rarely visited the site.

But this e-mail disturbed me. It clearly stated it came from “Richard Tubb” (me!) although I’d given no such permission for such an e-mail to be sent out. If I’d mistakenly received this e-mail, how many more people in my network had also received such a message? A message that most would consider to be Spam.

Twitter feed of Ecademy complaintsIt appears I wasn’t the only person who felt Ecademy had over-stepped their mark by sending unsolicited emails to their network . After posting a message to Twitter expressing surprise at the e-mail I received, I got responses back from others, and a quick Twitter search for “Ecademy Spam” shows that Ecademy have annoyed quite a few people.

 

Twitter messages to EcademySo I, and a lot of other folk are already feeling very angry towards Ecademy. The folks at Ecademy have a Twitter account though, so they’re aware of the fact their brand is being hammered publically by all the @ecademy messages, and have an opportunity to try and work with people to apologise and explain what had happened.

Ecademy on TwitterWrong. Not only has the @ecademy Twitter account not been updated since July 2010, even at the time it was actively being used the people at Ecademy don’t seem to have grasped that Twitter is a channel for two-way conversations – listening and responding – not just for pumping out marketing messages.

Lesson number one – nothing winds people up more than not being acknowledged. If you provide a channel to contact you, such as Twitter, then maintain it and respond in a timely fashion to the messages you receive. If you’re not going to maintain that channel, better to close it down altogether than to give people the impression they can use it to contact you when the reality is a response will never come.

I closed my Ecademy account down (you can find out how to close your Ecademy account here) and I’d like to apologise to anyone who received a spam invite from Ecademy that carried my name. The damage is, of course, done – for both my own personal brand, and Ecademy.

Lesson number two – as my friend Jeremy Epstein says, “Revelance is credibilty, and Brand is all about credibility”.

What is Ecademy’s brand credibility like right now? Ecademy ignored the primary rule of successful Internet marketing, only send anticipated, personalised and relevant messages to people who actually want to get them.

Ignore this rule, and chances are that you’ll do damage to your reputation.

It’s a lesson Ecademy badly need to learn, and something anybody involved in Internet marketing would be wise to remember to make sure they don’t make the same mistake Ecademy made.

 

Webinar – Overview of Windows Small Business Server 2011

Microsoft Windows Small Business Server 2011 LogoA heads-up that Microsoft’s Steve Wheeler will be providing an overview of Windows Small Business Server 2011 as well as licensing and estimated availability detail, via a Webinar on Wednesday 16th February 2011 at 2pm GMT.

Microsoft Partners can register for the webinar here.

Steve gave a presentation at the AMITPRO User Group earlier this year, and is an engaging speaker who really knows his stuff – so if you’re a Microsoft Partner and still unclear on any aspect of SBS (and most of us have questions over licensing!) then I’d recommend making time to sit in on the webinar.