Dealing with Difficult People – How To Deal With Nasty Customers, Demanding Bosses And Uncooperative Colleagues

… re-reading Roberta Cava’s “Dealing With Difficult People – How To Deal With Nasty Customers, Demanding Bosses And Uncooperative Colleagues”.

Essential reading if you seem to be having a Monday spent dealing with fellow human beings who are surly, immature, aggressive or downright apathetic. Bless them all!

I do try to follow the advice from Vlad’s blog – but I obviously need to work on that technique a little harder.

Bosses, Colleagues, Difficult, People, Strategies, uncooperative

RICHARD TUBB

Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog www.tubblog.co.uk

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