Have you ever considered how much time and money your engineers waste every time they bring some hardware back from a client site to your IT Solution Providers or Managed Service Provider (MSP) workshop?
Perhaps this scenario is familiar to you?
- Engineer A brings back a faulty Hard Disk from a client site and dumps it in your Workshop.
- Engineer B walks into your Workshop looking for a Hard Drive to take to a client site. Picks up the faulty HDD Engineer A left behind.
- Engineer B visits client site. Realises Hard Drive is faulty. Takes faulty Hard Disk back and dumps it in your Workshop.
- Engineer C walks into your Workshop looking for a a Hard Drive to take to a client site. Picks up the faulty HDD Engineer A and B left behind…
… and so on.
If the above scenario is familiar to you then here is the simple workshop tip that may save your MSP a fortune!
Saving Time and Money in the Workshop
Whenever your engineers bring a piece of equipment back from a client site, they should follow a simple process:-
Update your Professional Services Automation (PSA) or Helpdesk ticket to note the make/model of the equipment that has been brought back to the workshop, and why it has been brought back – this might be for further testing, data recovery or even disposal.
Label the piece of equipment with the PSA or Helpdesk ticket number, client name and issue. For instance “1004 – ABC Widget Co – No power to HDD”.
Simple! The next time an engineer walks into your workshop looking for a working piece of equipment, they’ll know not to pick up anything that is labelled.
Using Under Repair and Disposals Areas
In my own Managed Service Provider (MSP) business, we took the idea a step further and specifically had two areas of our Workshop clearly highlighted as an “Under Repair” section and a “Disposals” section.
Simply put, if a piece of equipment needed further testing and/or a repair – it was labelled using the above process and then placed in the “Under Repair” area.
If the equipment had been tested and was either dead or beyond viable economic repair – it was labelled using the above process and then placed in the “Disposals” area.
By utilising this process you can also free up your Senior Engineers time by assigning a Junior member of team to deal with hardware testing and disposals. Your Junior engineer gains valuable knowledge troubleshooting hardware, and your Senior engineer can concentrate on more important work.
I’ve written before about how to ethically dispose of IT equipment and once you have this process in place, it becomes much easier and cost effective to be ethical and environmentally friendly about disposals too.
If you have ever walked into your workshop and shuddered at the kit piled high and gathering dust, then you’re probably keenly aware of the time and money your engineers are wasting by dumping kit there.
Rather than flush money away by continuously dumping equipment for other members of the team to at best – scratch their heads wondering over, and at worst – erroneously try to re-use wasting both their time and yours – invest in a label printer and insist that any kit brought back from client sites is documented within a ticket, labelled and placed in the correct area.
It’s the simple workshop tip that may save your MSP a fortune!
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