I interview Gordon Tan, successful Australian Entrepreneur and the founder of MSP Client Heartbeat to discuss Why MSP’s need to measure Client Satisfaction.
I take a look at how NOT to deal with business introductions that are made to you by friends or colleagues. Do you recognise any of these blunders?
Why you should create a community for your clients, the benefits it can bring and how to begin introducing your clients to one another successfully.
We all have people who are valuable to us and who we need to ask favours of. Looking at why You Should Nurture Relationships Before Activating Them.
As I step down as Chair, I give some thoughts on the evolution of the CompTIA UK Channel Community and what the future holds for the community and its members.
Taking a look at How to effectively follow-up on business referrals and introductions, and how you can handle such referrals in the best possible way.
Here is an up to date list of Channel Trade Publications for UK IT Companies and IT Managed Service Providers (MSP’s).
Here is a regularly updated list of User Groups for UK based Managed Service Providers and IT Solution Providers.
Looking at Building a Community and the lessons that Vendors can learn from how GFI Max have successfully built a community.
How do I choose a CRM Vendor to work with? Looking at the questions you should ask of a CRM vendor before you start building a relationship.
I’ve had a ton of feedback from iPhone, Android and Windows Phone fans about my blog post on my Mobile Phone experiment. I was wrong
Looking at the lessons that I learned from T-Mobile on how to convert a Raving Fan into an Active Critic.