Operations
How can you retain your MSP customers?
Winning new customers is important, but retaining existing customers is too. I ask the question of 3 MSP businesses – How can you retain your MSP customers?
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Operations
Operations
Your MSP contract – what is in … and what is not?
Your MSP contract – what is in … and what is not? As an MSP offering flat-fee contracts, how do you decide what to include and what to exclude?
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Operations
How to prove the quality of your IT business with CompTIA and Accredit UK
Looking at two huge announcements for IT businesses – the new CompTIA IT Business Trustmark, and the news of the merger between CompTIA and Accredit UK.
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Operations
7 tips to avoid late client payments
Having problems with overdue invoices from your customers? Here are 7 tips to avoid client late payments.
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Operations
How to get a grip on your small business finances with a Weekly Financial Report
Many owners don’t know how their business is fairing. Here’s how to get how to get a grip on your small business finances with a Weekly Financial Report.
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Operations
Goodbye SBS, Hello to a World of Alternatives
Microsoft have announced the end-of-life of SBS 2011 and Small Business Server range. Here’s a look at the alternatives for SMB IT companies.
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Operations
Using Direct Debit to simplify Managed Service billing
Looking at how IT companies can use Direct Debit to simplify Managed Service billing, eliminating the headaches of billing for MSP’s.
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Operations
How to offer your clients a powerful internal search service with Microsoft Search Server Express
Robert Crane offers to IT Solution Providers on how to offer your clients an internal search service with Microsoft Search Server Express.
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Operations
How NOT to do Patch Management for IT companies
Taking a look at the mistakes some IT companies make when dealing with client Patch Management, and how you can avoid those mistakes.
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Operations
How To efficiently schedule meetings with Tungle
Looking at How To efficiently schedule meetings with Tungle, the on-line meeting scheduling tool from Blackberry.
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Operations
The Lessons I Learned from Losing my Laptop Computer
I share the lessons I learned from losing my laptop computer, and the steps you can take to protect yourself.
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Operations
How to Build e-mail Continuity into Microsoft BPOS
I’ve spent a lot of time advising IT companies on their options in regards to offering Cloud Services to their client base lately. That conversation
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