Operations
How NOT to do Patch Management for IT companies
Taking a look at the mistakes some IT companies make when dealing with client Patch Management, and how you can avoid those mistakes.
9 Comments
Operations
How To efficiently schedule meetings with Tungle
Looking at How To efficiently schedule meetings with Tungle, the on-line meeting scheduling tool from Blackberry.
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Operations
The Lessons I Learned from Losing my Laptop Computer
I share the lessons I learned from losing my laptop computer, and the steps you can take to protect yourself.
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Operations
How to Build e-mail Continuity into Microsoft BPOS
I’ve spent a lot of time advising IT companies on their options in regards to offering Cloud Services to their client base lately. That conversation
2 Comments
Operations
Looking at Managed Anti-Virus for MSP’s
Looking at Managed Anti-Virus for MSP’s and products such as GFI Max Managed Anti-Virus and Trend Micro Worry Free Business Security.
6 Comments
Operations
Error. Please Removes Spaces – Are you kidding me?
Error. Please Removes Spaces – Are you kidding me? Looking at the frustrations of dealing with horribly designed on-line forms.
8 Comments
Operations
Free Whitepaper – Protecting Business Critical Services, E-Mail
Details of how to download a free Whitepaper on Protecting Business Critical Services, E-Mail
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Operations
Failure to Over Communicate
How a Failure to Over Communicate can damage your relationship with clients, and how you can effectively communicate and avoid this mistake.
2 Comments
Operations
Give Them What They Want
Give Them What They Want. Making sure you listen and respond to the needs and requirements of clients and prospective clients.
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Operations
How changing the way you communicate can revolutionise your business
Looking at the parallels between business and the role of the Police in our communities. In both cases, It’s All About Communication.
39 Comments
Operations
Using Social Networking to listen to Customer Feedback
Using Social Networking to listen to Customer Feedback. An example of how one company has used Social Networking to improve customer service.
3 Comments
Operations
Top 10 Most Valuable Resources for Microsoft Infrastructure Solution Partners
My final blog about the Microsoft Worldwide Partner Conference 2010, which finished a week ago in Washington, DC, but, as anyone who has attended can
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