Operations
Free Whitepaper – Protecting Business Critical Services, E-Mail
Details of how to download a free Whitepaper on Protecting Business Critical Services, E-Mail
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Operations
Failure to Over Communicate
How a Failure to Over Communicate can damage your relationship with clients, and how you can effectively communicate and avoid this mistake.
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Operations
Give Them What They Want
Give Them What They Want. Making sure you listen and respond to the needs and requirements of clients and prospective clients.
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Operations
It’s All About Communication
Looking at the parallels between business and the role of the Police in our communities. In both cases, It’s All About Communication.
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Operations
Using Social Networking to listen to Customer Feedback
Using Social Networking to listen to Customer Feedback. An example of how one company has used Social Networking to improve customer service.
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Operations
Top 10 Most Valuable Resources for Microsoft Infrastructure Solution Partners
My final blog about the Microsoft Worldwide Partner Conference 2010, which finished a week ago in Washington, DC, but, as anyone who has attended can
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Operations
Why use a strong password?
Looking at the benefits of using a strong password and how convenience can be weighed up against security.
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Operations
What I think about Accredit UK and how it changed my business
Looking at What I think about Accredit UK and how it changed my business for the better, helping our business to be more efficient.
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Operations
Does your IT Helpdesk overlook simple solutions?
Do you overlook simple solutions? A blog article looking at how my MSP fixed two issues with very simple solutions.
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Operations
What do your MSP invoices look like?
What do your MSP invoices look like? A look at how a great invoice can mean the difference between losing a customer and winning new business.
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Operations
The Importance of Planning for the Worst
Looking at the Importance of Planning for the Worst and how you can use Risk Management to ensure your own and your clients business is safe.
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How to use KeePass to keep Passwords safe
I’ve mentioned the excellent KeePass “Password Safe” software before – it’s an Open Source application that enables you to generate and store strong passwords for
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