Every single one of the most progressive and successful MSPs I’ve ever worked with has implemented a PSA tool. They help your business become more efficient, more effective and most importantly, more profitable.
But which PSA tool should you choose for your business?
Which is the best PSA tool?
Firstly, it’s worth addressing the question “Which is the best PSA tool?”. When I’m asked this question by MSPs, my answer is, honestly, always the same.
“You can’t go wrong with any of them”
Each PSA tool has its strengths, it has a history, and it has a market that it serves really well.
You need to be clear why you are buying a PSA tool, what you want it to do for your business, and where you expect it to produce results.
If you’re unsure how to answer these questions, then speak to your peers at a local user group (here’s a list of User Groups for UK Managed Service Providers), ask a question in an online MSP community such as The Tech Tribe, or schedule a call with me to discuss your specific situation.
A list of Professional Service Automation tools for MSPs
Once you have that list of requirements drawn up, here’s a list of the Professional Services Automation (PSA) tools that I see most frequently in my work with MSPs.
Accelo
Gaining popularity with many Cloud-based MSP providers, Accelo is a very customisable tool which includes Sales, Projects, Service and retainer solutions. It includes integration with a lot of popular MSP tools.
For more details visit https://www.accelo.com/
Atera
An Israeli-based SaaS platform that combines both PSA and Remote Management and Monitoring (RMM) with Remote Access and other tools. A strong global user base who love the simplicity and rapid update-cycle for this tool.
For more details visit https://www.atera.com/
Autotask
Built from the ground up for the Cloud. One of the “big two” PSA tools. A vast amount of integration with 3rd party tools. Now part of the Datto family after an acquisition.
For more details visit https://www.autotask.com/
CommitCRM
A well-priced, affordable PSA tool for smaller IT providers and MSPs.
For more details visit http://www.commitcrm.com/
Computicate
A common challenge of many MSPs is to successfully implement a PSA tool. The Dutch-based Computicate platform offers an easy onboarding process to be up and running within 1 business day.
For more details visit https://www.computicatepsa.com/
ConnectWise
One of the two most popular PSA tools in the industry. A fantastic peer community for collaboration and support. Integrates with nearly every 3rd party tool.
For more details visit https://www.connectwise.com/
Halo PSA
Flexible, configurable software that automates processes across a Managed Service Provider (MSP) business.
For more details visit https://halopsa.com/
Harmony PSA
A UK-based PSA solution that has a growing user base amongst multi-national MSPs and those IT businesses who do business across internationally. Very strong finance and account practices built-in.
For more details visit https://www.harmonypsa.com/
Kaseya BMS
A fairly new platform to the market from a very established MSP vendor in Kaseya. BMS (Business Management Solution) offers sales, marketing, human resources, client project management and IT service delivery under one roof.
For more details visit https://www.kaseya.com/products/bms/
Pulseway PSA
Positioning itself as “simple, easy and ready for anything” Pulseway is low-priced and features lots of integration with 3rd-party tools.
For more details visit https://www.pulseway.com/msp-platform/business-management-software
SolarWinds MSP Manager
Primarily a Helpdesk packages, with some PSA features, SolarWinds MSP Manager is a lightweight ticketing system.
For more details visit https://www.solarwindsmsp.com/products/msp-manager
Syncro MSP
A combined RMM and PSA platform that is gaining a lot of interest amongst aspiring and smaller MSPs.
For more details visit https://syncromsp.com/
TigerPaw
A US-based PSA solution that has a lot of followers in the telecoms space. Strong reporting functions and a great reputation for support.
For more details visit http://www.tigerpawsoftware.com/
Conclusion
I will keep this list of list of Professional Service Automation tools for Managed Service Providers (MSPs) up to date.
Which PSA tool do you use within your business? What has worked for you? Leave a comment below or get in touch.
Are you a PSA vendor with a tool I’ve not listed here? Get in touch so we can have a conversation.
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