A list of Professional Service Automation tools for MSPs

Professional Service Automation tools for MSPs

PSA Tools for MSPsI’ve written before about Professional Services Automation tools for Managed Service Providers (MSPs) and asked the question does my MSP need a PSA?

Every single one of the most progressive and successful MSPs I’ve ever worked with has implemented a PSA tool. They help your business become more efficient, more effective and most importantly, more profitable.

But which PSA tool should you choose for your business?

Which is the best PSA tool?

Firstly, it’s worth addressing the question “Which is the best PSA tool?”. When I’m asked this question by MSPs, my answer is, honestly, always the same.

“You can’t go wrong with any of them”

Each PSA tool has its strengths, it has a history, and it has a market that it serves really well.

Which is the best PSA tool for my MSP business? Click to Tweet

You need to be clear why you are buying a PSA tool, what you want it to do for your business, and where you expect it to produce results.

If you’re unsure how to answer these questions, then speak to your peers at a local user group (here’s a list of User Groups for UK Managed Service Providers), ask a question in an online MSP community such as The Tech Tribe, or schedule a call with me to discuss your specific situation.

A list of Professional Service Automation tools for MSPs

Once you have that list of requirements drawn up, here’s a list of the Professional Services Automation (PSA) tools that I see most frequently in my work with MSPs.

Accelo

Gaining popularity with many Cloud-based MSP providers, Accelo is a very customisable tool which includes Sales, Projects, Service and retainer solutions. It includes integration with a lot of popular MSP tools.

For more details visit https://www.accelo.com/

Atera

An Israeli-based SaaS platform that combines both PSA and Remote Management and Monitoring (RMM) with Remote Access and other tools. A strong global user base who love the simplicity and rapid update-cycle for this tool.

For more details visit https://www.atera.com/

Autotask

Built from the ground up for the Cloud. One of the “big two” PSA tools. A vast amount of integration with 3rd party tools. Now part of the Datto family after an acquisition.

For more details visit https://www.autotask.com/

CommitCRM

A well-priced, affordable PSA tool for smaller IT providers and MSPs.

For more details visit http://www.commitcrm.com/

Computicate

A common challenge of many MSPs is to successfully implement a PSA tool. The Dutch-based Computicate platform offers an easy onboarding process to be up and running within 1 business day.

For more details visit https://www.computicatepsa.com/

ConnectWise

One of the two most popular PSA tools in the industry. A fantastic peer community for collaboration and support. Integrates with nearly every 3rd party tool.

For more details visit https://www.connectwise.com/

Halo PSA

Flexible, configurable software that automates processes across a Managed Service Provider (MSP) business.

For more details visit https://halopsa.com/

Harmony PSA

A UK-based PSA solution that has a growing user base amongst multi-national MSPs and those IT businesses who do business across internationally. Very strong finance and account practices built-in.

For more details visit https://www.harmonypsa.com/

Kaseya BMS

A fairly new platform to the market from a very established MSP vendor in Kaseya. BMS (Business Management Solution) offers sales, marketing, human resources, client project management and IT service delivery under one roof.

For more details visit https://www.kaseya.com/products/bms/

Pulseway PSA

Positioning itself as “simple, easy and ready for anything” Pulseway is low-priced and features lots of integration with 3rd-party tools.

For more details visit https://www.pulseway.com/msp-platform/business-management-software

SolarWinds MSP Manager

Primarily a Helpdesk packages, with some PSA features, SolarWinds MSP Manager is a lightweight ticketing system.

For more details visit https://www.solarwindsmsp.com/products/msp-manager

Syncro MSP

A combined RMM and PSA platform that is gaining a lot of interest amongst aspiring and smaller MSPs.

For more details visit https://syncromsp.com/

TigerPaw

A US-based PSA solution that has a lot of followers in the telecoms space. Strong reporting functions and a great reputation for support.

For more details visit http://www.tigerpawsoftware.com/

Conclusion

I will keep this list of list of Professional Service Automation tools for Managed Service Providers (MSPs) up to date.

Which PSA tool do you use within your business? What has worked for you? Leave a comment below or get in touch.

Are you a PSA vendor with a tool I’ve not listed here? Get in touch so we can have a conversation.

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Comments

  • Richard Tubb2020-06-18 11:02:25

    Super! Thanks for the feedback, Gareth. I've added Pulseway PSA to the list. :-)

  • Gareth2020-06-16 16:38:07

    Another option is Pulseway PSA. https://www.pulseway.com/msp-platform/business-management-software I think they bought the same Vorex license that Kaseya did (somehow) and adapted it from there.

  • Richard Tubb2018-11-02 11:22:41

    Hi Jimal -- that's a good question. I'm not familiar with the eCommerce products for MSPs, although this article from Channel Futures suggests it's an under-represented area. https://www.channelfutures.com/verticalization/msps-missing-out-e-commerce-opportunity-says-msp-501er-expedient

  • Jimal Ali2018-10-30 13:31:02

    We would like to know which is the best var eCommerce system for UK market for VAR re-sellers ,MSP and integrators. I have come across USA ecommerce systems like VARSTREET INC , VARSUITE OFFICE and Channel Online but i would like any UK VAR eCommerce provider that understands UK channel requirements.

  • Richard Tubb2018-10-18 15:32:38

    Thanks, Martyn -- I'll add Accelo to this list. Much appreciated!

  • Martyn2018-10-18 12:20:01

    I’m using Accelo which has integration with Ninja RMM and Xero for the accounts side of things.

  • Richard Tubb2018-08-08 09:44:30

    Mahadev -- most of the modern PSA tools integrate with RMM tools, and visa-versa. I'd ask your potential PSA providers about the specific RMM tool(s) you use.

  • Cosmictech2018-08-08 07:51:21

    We Cosmictech are Managed services providers, anyone know any PSA that can be integrated into a Remote Management System?

  • Richard Tubb2018-07-18 06:37:33

    Thanks, Allan! I'll take a look at Vorex. I must admit I haven't come across it in the wild yet.

  • Allan Wright2018-07-17 10:59:34

    There’s also Vorex which was aquired by Kaseya and integrated with Continuum too.

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