Why Your MSP Business Will Never Be Completed

MSP Business Puzzle

MSP Business PuzzleIn all the years I’ve been working within the IT industry, meeting hundreds and hundreds of IT business owners, I’ve never once met a business owner who, when asked what they’d like to improve within their IT Solution Provider or Managed Service Provider (MSP) business, replied “Nothing!”.

The reality of running an IT business is that the growth of the business is never, ever “completed”. Even if you’ve built the perfect sales machine or the perfect Service Desk. Even if you have the best employees and the most qualifications. The IT industry is forever changing and so your business needs to adapt to those changes. Clients have new requirements. The sands are constantly shifting. Your IT business is like a Jigsaw puzzle that is always expanding and is impossible to complete.

Most IT business owners would agree with this. They’d agree that their business is a continuous work in progress and they will never be “finished”.

Why then do many IT business owners put important tasks, such as Sales and Marketing, off – citing that the time isn’t right and once they’ve finished something else (a client deployment, hiring a new employee) they’ll do those important things?

We don’t have time to do Marketing

Don’t get me wrong. As the former owner of an MSP myself, I know that the demands on an owner’s time are immense. You have to be Technician, Salesman, HR and Chief Bottle Washer. But you know what? That’s unlikely to change unless you change it.

The most common aspiration I hear from IT business owners is that they want to acquire new clients and grow their business. But when asked what Marketing they’re doing, the response is typical — “We keep meaning to, but can’t find the time”.

If you want to find new clients and grow your business then you must make time for marketing. Click to Tweet

Let me be blunt. Within a constantly evolving IT industry, with new products and new tools always being released, with clients who have ever-changing requirements, with the goalposts constantly shifting – something will always demand your attention, distracting you from doing any Marketing.

Unless you make the time.

Making the time to do Marketing

MSP Business Baby StepsMaking the time to do marketing means taking baby-steps and being serious about executing them.

That means not trying to coordinate a massive Direct Mail campaign after months of doing nothing. That means not asking Vendors to give you unsolicited Marketing Development Funds in the hope that will cure-all. That means not throwing money at a Telemarketing company and expecting miracles.

What making the time does mean is Googling the next business networking event in your area and booking a place. That means in the days before the networking event, organising cover for any emergencies or distractions that might occur. That means on the day of the networking event, turning up on time, with your Smartphone turned off and a pocket full of business cards. Then repeat, the week afterwards. And the week after that. You can learn how to end procrastination.

What making the time does mean is scheduling the time in your diary to sit down and think about the type of clients you’d like to work with. That means that at the time you’ve specified, not being distracted by emails or some mock emergency. That means sitting down with your Smartphone turned off and writing down the type of clients you’d like to work with. Then repeat, the week afterwards, only taking a business directory with you and writing down the actual names of the companies you’d like to work with. Then repeat, looking for a way to begin a conversation with them.

If you struggle with making time, then why not view my Tate Talks with Tubb recording on demand. We cover time management for MSP business owners.


Your IT business will never, ever be complete. It will never be finished. Nor will the list of tasks that you need to do in and for your business.

If you agree with this statement, why then are you putting off the most important jobs – such as finding new clients, marketing and business growth. Why are you waiting until the time is right and you’ve finished the swathes of other less important work?

Are you putting off the important jobs of marketing and finding new clients because you're too busy? Click to Tweet

Stop putting off the important tasks and start making the time. No excuses. Simply make the time to complete baby steps.

Before long, all those little baby steps will have added up to significant milestones in your business and you’ll look back not having maintained your business position, but having strode forwards with it.

What would you like to get started with for your MSP business? Leave a comment below or contact me — I’d love to hear what you’re working on!

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