I’ve been fortunate enough to work closely with Microsoft as part of the Microsoft Office 2010 Beta program, helping a number of our clients deploy Microsoft Office 2010 very early on so both we and our clients can both understand deployment, troubleshooting and compatibility challenges before the final version of the software is released.
Well, the final version of Microsoft Office 2010 has indeed released recently, and so we’re now looking at upgrading all those Beta copies we deployed, both internally and at client sites, to the final release version.
The good news, Microsoft Office 2010 is pretty cool! It’s got many features that have that a similar “wow” factor as Windows 7 did – and there are plenty of instructional and demonstrative videos across at www.microsoft.com/office that you can use to learn about Office 2010.
The bad news, there doesn’t seem to be an upgrade path from Office 2010 Beta to the Final release. Try to install Office 2010 Final over the top of Beta and you get this error.
Sometimes however (or always in the cases I’ve seen recently) – removing Microsoft Office 2010 Beta and then attempting the 2010 Final install routine again simply doesn’t fix the problem.
So how do you fix it?
Well, firstly make sure that you’ve removed *all* Microsoft Office 2010 applications – not just the main Office 2010 suite. Applications such as Project 2010 Beta and Visio 2010 Beta can cause the error. Final versions of these products are now available, so it makes sense to replace them anyway.
Next, reboot. You wont be prompted to, but we’ve found rebooting after an un-installation can make all the difference in successfully installing Office 2010 Final.
Finally, if all else fails – download the Windows Installer Cleanup Utility and run that to remove any traces of a failed un-install from the PC. Reboot, then try again. In all the cases we’ve tried thus far, this has allowed an Office 2010 Final installation.
I’d be interested to know *why* there wasn’t a clear upgrade path from the Beta to Final version, as I can tell you from experience that it’s a laborious and time consuming process to remove the Beta and prepare the PC for upgrade to the Final release – it’d nice to see early adopters of technology (especially where they’ve been encouraged directly by Microsoft to do so) not inconvenienced in this way.
I’ll go hunting for answers and let you know of my findings!