Richard talks to Ted Stone of Customer First UK. Customer First is the owner of a standard called “the putting the customer first standard”.
Richard talks to Craig Fulton, Chief Product Officer at ConnectWise, about their integrated suite of products and getting your customer services right.
Have you ever been shouted out by an unprofessional or out of control customer? I look at the difference between responding and reacting to angry customers.
Is Your “Customer Service” About Your Customer Or Is It About You? Taking a look at a recent experience of “Customer Service” with Swinton Insurance.
Looking at the lessons that I learned from T-Mobile on how to convert a Raving Fan into an Active Critic.
It’s Monday morning and our Technical Support Team has just spent over 90 minutes resolving an issue with a client who is running BT Business