Events
Webinar: MSP Shape Up Webinar – Top Tips for Your 2021 Plan
How can you create a 2021 plan and shape up with so much uncertainty over the effects of COVID-19 on the industry and economy?
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Podcasts
How To Succeed with Excellent MSP Customer Service – TubbTalk 79
Richard talks to Andrew Wallace of SmileBack about MSP Customer Service and how the SmileBack tool improves customer engagement.
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Events
Connect IT Europe 2020 – Virtual Conference
Connect IT Europe 2020 showcases sessions and stories from speakers around the world, designed to build and connect IT Communities.
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Events
Acronis Global Cyber Summit 2020
The Acronis Global Cyber Summit 2020 is packed full of useful sessions to help you accelerate your MSP businesses growth.
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Podcasts
The Evolving MSP – TubbTalk #44
Richard hosts a panel of IT business owners who talk about the evolving MSP and what the future holds for IT businesses and their clients.
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Personal Development
The Managed Service Provider “Bible” – The E-Myth Revisited
Taking a look at the “Bible” for Managed Service Provider’s – The E-Myth Revisited by Michael E. Gerber, a highly recommended book!
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Operations
How NOT to do Patch Management for IT companies
Taking a look at the mistakes some IT companies make when dealing with client Patch Management, and how you can avoid those mistakes.
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Events
Webinar – Effectively Using Social Networking to Build Your IT Business – Thur 16th Feb
I join Rich Akullian of Autotask in a webinar to talk about Effectively Using Social Networking to Build Your IT Business.
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Sales and Marketing
Should Your MSP be Selling VoIP services?
Looking at whether your SMB IT Managed Service Provider (MSP) should be selling Voice-over-IP (VoIP) services to your clients or not.
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Sales and Marketing
Should your MSP be selling Telecoms services?
Looking at whether IT Managed Service Providers (MSP) should be selling Telecoms services such as POTS, VoIP and Mobile Telephony.
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Events
Webinar – The Top 5 Must Focus Areas Of Your MSP Marketing Strategy in 2012
I join Stuart Crawford and GFI Max for a webinar to look at The Top 5 Must Focus Areas Of Your MSP Marketing Strategy in 2012.
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Events
Free Webinar – How to increase your MSP business with the right tools
A shout out for my good friend Matt Barton of Ostrich IT who is running a webinar for the SMB IT Community entitled “How to
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