If you run an IT Solution Provider or Managed Service Provider (MSP) business, you want to do things faster, better and cheaper than your competition. But what do you need to do to actually achieve these boosts in MSP operational efficiency?
That’s was the topic that we tackled in our latest MSP live video session!
MSP Operational Efficiency
Hosted by our friends at Avast Business, we broadcast this session live from the studios at the London Stock Exchange (LSE).
How can you boost MSP operational efficiency? What systems does it really take to run your MSP business successful?
We dug into the processes that help separate the best MSPs from the rest.
Some of the topics we covered included:-
- Learn how to set goals and Key Performance Indicators (KPI’s) for all areas of your business.
- Effectively find and onboard customers.
- Provide efficient Service Delivery through automation.
- Understand how you can drive down operational costs.
The MSP Expert Panel
If you’ve watched one of our previous live video sessions, such as How to offer awesome MSP Endpoint Protection, then you’ll know these are lively, very interactive events!
Our panel of Managed Services experts included:-
- Tracy Pound – Managing Director of Maximity, and an international speaker, trainer, advocate for diversity in tech.
- Fiona Challis – The Channel enablement & MSP sales expert.
- Robert Gibbons – Head of Managed Services at Evaris.
Our expert panel answered your questions on all aspects of running an MSP, from sales and marketing to service delivery and operations.
What does a GREAT onboarding process look like?
In this clip, I ask Tracy Pound how you can “wow” now clients by giving them a great first impression.
How should MSPs off-board clients…even if it’s to a competitor?
All MSPs will go through the process off losing a client to (even if it’s through no fault of your own). But what is the best way to off-board clients, even if it’s to your competitor?
In this clip, I ask Robert Gibbons to share his views on a good offboarding process.
How to view the video on demand
This live video broadcast took place on September 19th. Did you miss it? Never fear! You can now view the video-on-demand at your leisure.
Visit the Avast Business BrightTalk website and register for free. If you’re already registered, then here’s a direct link to this How To Boost MSP Operational Efficiency video.
We will give you on-demand access to this Managed Services video, and we will give you access to a library of other videos too! They are all aimed at helping you grow your MSP business.
Are there any questions you have that we didn’t answer in our session? Leave a comment below or get in touch and we’ll follow-up!
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Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog www.tubblog.co.uk
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Comments
2 thoughts on How To Boost MSP Operational Efficiency – Live Video
DARREN KING
4TH JULY 2020 12:37:40
There is certainly an increased pressure on IT support and MSP’s to achieve the impossible at times with regard response and resolution, but it goes with the risks. It’s great to find online support to aid organisations in improving the level of service they can provide.
RICHARD TUBB
8TH JULY 2020 12:16:16
Thanks for the kind feedback, Darren!