Hiring the right staff and delivering profitable IT Managed Service TubbTalk13

Hiring the Right Staff and Delivering a Profitable IT Managed Service- TubbTalk #12

Hiring the Right Staff and Delivering a Profitable IT Managed Service- TubbTalk #12 image

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What can an IT Managed Service Provider learn from McDonald’s burgers and UK crime drama, The Sweeney?

Hiring the right staff and delivering a profitable IT Managed Service

Hiring the right Staff with Andy PopeIn episode 12 of TubbTalk, recorded at Old Trafford Stadium, home of Manchester United Football Club, I speak with Andy Pope, a former MSP owner and the Managing Director of The Consort Group.

Andy and I discuss:-

  • Why Andy refers to Break/Fix as “Sweeney Support”.
  • Who are the Consort Group?
  • What have been the major changes in the MSP market?
  • Tackling the IT Skills Shortage – Hiring vs Outsourcing
  • Understanding Digital Natives and Digital Migrants
  • What should IT employers look for in new hires?
  • How McDonald’s demonstrate consistency through processes.
  • How to deliver profitable client support services.
  • The value in standardisation for Managed Services.
  • If Andy were to start an MSP again today, what would he do differently?
  • Why becoming a trusted advisor is more profitable than being a techie.
  • The value in sticking to what you’re good at.
  • The power in IT companies collaborating over competing.
  • Who is the better superhero, Superman or Spider-Man?
Sweeney Support is sliding over a car bonnet, rushing to help a client, says Andy Pope. Click to Tweet

Watch the Video

You can also watch the video of my interview with Andy Pope.

Mentioned in this episode

Interview Transcript

TubbTalk 12 with Andy Pope and Richard Tubb

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RICHARD TUBB

Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog www.tubblog.co.uk

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