Hiring the right staff and delivering a profitable IT Managed Service – TubbTalk #12

Hiring the right Staff with Andy Pope

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What can an IT Managed Service Provider learn from McDonald’s burgers and UK crime drama, The Sweeney?

Hiring the right staff and delivering a profitable IT Managed Service

Hiring the right Staff with Andy PopeIn episode 12 of TubbTalk, recorded at Old Trafford Stadium, home of Manchester United Football Club, I speak with Andy Pope, a former MSP owner and the Managing Director of The Consort Group.

Andy and I discuss:-

  • Why Andy refers to Break/Fix as “Sweeney Support”.
  • Who are the Consort Group?
  • What have been the major changes in the MSP market?
  • Tackling the IT Skills Shortage – Hiring vs Outsourcing
  • Understanding Digital Natives and Digital Migrants
  • What should IT employers look for in new hires?
  • How McDonald’s demonstrate consistency through processes.Consort Logo
  • How to deliver profitable client support services.
  • The value in standardisation for Managed Services.
  • If Andy were to start an MSP again today, what would he do differently?
  • Why becoming a trusted advisor is more profitable than being a techie.
  • The value in sticking to what you’re good at.
  • The power in IT companies collaborating over competing.
  • Who is the better superhero, Superman or Spider-Man?
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You can also watch the video of my interview with Andy Pope.

Mentioned in this episode

Interview Transcript

TubbTalk 12 with Andy Pope and Richard Tubb

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