Mental Health for MSP Owners - TubbTalk #65 - Tubblog: The Hub for MSPs

Mental Health for MSP Owners – TubbTalk #65

Mental Health for MSP Owners – TubbTalk #65 image

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In a candid interview, Richard speaks with New York Times best selling author Chris Brogan about how MSP owners can deal with mental health challenges

Richard speaks to Chris Brogan about a topic that is very important for MSP owners –  mental health. Chris is a New York

TubbTalk #65 Richard Tubb speaks to Chris BroganTimes bestselling author of nine books and counting and a highly sought after keynote speaker. He has consulted and advised on business and digital marketing with pretty much all the top brands you know, including Disney, Sony, Microsoft, Google, and many, many more.

An Interview with Chris Brogan

Chris is one of the biggest influences on me and my business journey. But today, Chris and I are going to talk about a topic that I feel is one of the most important things in business. We’re going to talk about mental health for business owners. I was diagnosed with clinical depression when I was in my early 20s, but I’ve never publicly spoken about it before, and Chris, you’ve spoken openly and honestly about your own mental health challenges. And quite frankly, this is encouraged and inspired not only me, but so many others that I know to talk about it as well. 

Why have you shared your mental health challenges with others?

I’ll be the first to admit that I don’t always have the best borders and boundaries around what I should and shouldn’t share. There’s some humour to that but it is also true and I think that is what goes wrong a lot in helping people, advising people and giving people guidance.

One challenge with my job, is that it doesn’t always do what it says on the tin. Because, we forget that some things work until you have to deal with depression. You might want to do video, but you went through abusive situations, or you were adopted or in foster care system.

There are all these things that could make us think we are wrong or are broken and I just started coming to the realisation that maybe if we all realise that we are a little bit dented, that we all have scuffs in our life, we can still find a way to be the best version of ourselves. Maybe other people would get on to that and realize it’s like improv acting.

It’s Yes and. So yes, I deal with depression and I’m successful business advisor. Yes, I deal with clinical depression, and I’m ridiculously creative and my sensitivity and some of the things that are negative to being depressed are most definitely something that I move forward. 

The more I started doing podcasts and being on people’s videos the more people would come up quietly and say: ‘Oh my gosh, I’ve been dealing with this for such a long time” or: ‘Someone I love has been dealing with this and I don’t know how to be helpful”. And I feel like there is a whole body of work around this. It’s not the kind of thing that you get invited to keynote about, but if so many people are dealing with it then I think it’s important that we make the message known. And all we can do it provide the information so that on people’s own time and when they are ready to think, read or hear about it they can learn about some ways of bringing themselves forward while still dealing with that depression. 

Why are business owners not talking about mental health?

I’ve had this conversation privately with a number of other people who struggle with all manner of mental health issues. What is the difference between a physical ailment and a mental health ailment? The best way to demonstrate this is with an example. Three years ago I was knocked over by a car in a hit and run accident. I did not hide that accident. A few months later I almost bled to death in a hospital on my 40th birthday. And guess what? When I didn’t die, my friends and family let people know I was okay. And people understood and people supported me. And yet, when I’ve had really serious mental health issues, I’ve kept it to myself. Why is this?

There’s so much weight that goes with this. And there is also the gender stereotype that males have to be the strong one. Men get depression as much as women, but they don’t treat it. Even when it’s a medical problem like a heart problem they don’t go to the hospital as much. So that is a challenge. The other challenge that exists in certain cultures, for example the United Kingdom, is that there is a tradition to just ‘carry on’. The Western culture is basically to not show any weakness. And Eastern cultures aren’t much different. People want to kick it to the side and view it as a defect. 

The other thing people misunderstand about clinical depression is that it is chronic. There is feeling depressed, which is in response to something that didn’t go your way. I feel bad about that. Or I found out my wife was cheating. That’s not depression, that’s an event that occurred and you feel bad about that event as an acute response. 

Clinical depression is a lot like Diabetes. It’s a bunch of chemicals rolling through your body. It’s like a stigmatism where you need glasses to fix it. You can’t see without the glasses. Clinical depression that you and I are discussing is a chemical scenario. People say the dumbest things to people dealing with depression, like think of all the good things in your life. It’s the same as saying think about broccoli to someone with Diabetes, yeah but you are still going to die if you don’t take the insulin. 

How do you help people understand the difference between having a bad day and depression?

We all have blue days and I the reality is most of us will go through some bouts of depression in our lives or at least one bout of depression. But how do you understand the difference between having a bad day and potentially seeing the signs of someone slipping into depression? I am no legal or medical professional. But my experience is that when you go through a series of days in a row, when there is no particular reason to feel a particular thing. You just feel it. My eldest who is 17 said the other day: “I think I’m getting ready to go into a depression. Everything seems fine. I don’t have anything I need to deal with, but I’m pretty sure I’m feeling it”.

So you start to feel it, you start to know it when you help others deal with it or when you yourself are trying to understand it. So what happens is, when we’re dealing with our depression, the chemical stuff pushes us to use our mental storytelling powers to put us in a really rough way. We feed that depression a little bit with our mind when the chemical stuff happens. And so you might be thinking as the morning starts, I’m okay, sun shining. I’m all right. I’m fed. There’s no water coming in on my head from the roof. I don’t see why I’m feeling depressed. You do have to decide is that just me bringing this up? Is that something I can work out with the therapist? Or is this that these chemicals are kind of bringing this about it me one way to do it. 

And don’t forget there is also seasonal depression, which is still a chemical depression, but is very much impacted by lack of Vitamin D, lack of sunshine. There’s a lot of challenges that go with seasonal depression and I get that no matter what, even if I’m on medication. So, what we have to do it separate those things out and ask some questions. Has this been a series of days? Is this starting to feel like it’s always? 

The most important thing to know about depression is that depression lies to you, in your own voice. Depression uses the words always and never, all the time. So you always mess things up. You never quite get happy, you never lose weight that you say you’re going to lose. All these kinds of language is almost 100% guarantee depression language. Because we don’t think that absolute any other time. So I think those are ways to identify if that helps. 

Is it worth looking into a vitamin D boost if you suffer from depression?

Seasonal affective disorder can affect lots of people, especially in the UK or Boston where we don’t get sunlight for weeks or months at a time. Lack of vitamin D can really affect mood. And it might be worth looking into something that boosts vitamin D like a light or visor. 

Yesterday around 3:30 in the afternoon, I was lounging near my bed and thinking that looks really comfy over there. I could have gone to bed right then, but I wasn’t really sleepy. That’s seasonal and I could go into bed, I could probably take a nap and it would probably feel really good. But I honoured the fact that I’m not dealing with depression right now. And I’m not going to give this one to depression. I think I’ll just stay awake and do some work. I live like a vampire in my house, it’s so well lit right now because these five windows are facing the sun and I have two big bright LED lights but at nighttime it is dark, it’s just one laptop screen in a room full of nothing. 

So we have tools that allow us to sort of set our environment a little bit. And with real solid chemical depression, you oftentimes need medicine to help with it. But if you’re on the edges of something, you can also change your environment just a wee bit, and make it a lot better. 

How do you deal with ‘red flags’ for depression?

There are red flags that crop up that hint that you are on the verge of depression. There are commonalities, for instance, exhaustion and losing interest in things. How can you deal with them when they start to crop up?

The most common one I realise is the always and never kind of language. That’s probably the number one red flag. 

And I want to talk for a quick moment about medication because there are many, many, many different types of medication for depression and anxiety. We almost always bundle depression and anxiety, you don’t always have anxiety with depression. I do as it turns out, because I’m lucky. And anxiety just sort of exacerbates the depression stuff. The most common set of drugs for depression are all called SSRIs, serotonin something reuptake inhibitors. And what it means basically is your body has stopped allowing you to feel certain feelings because of this chemical and if you take this other medicine, it’s supposed to reopen the pathway. The challenge with SSRIs Is that a good majority of them do something else to some other part of your moods and feelings. 

Firstly, you get fat on them. They make you gain weight. Secondly, you lose your sex drive on most of them, and I said to my Doctor the first time that happened that I’d rather die because that’s who I am. There are a few that sometimes work better. And then there are some experimental ones. And the last three years I have been involved with an experimental drug here in the US. When I say experimental, it’s been a drug for a very long time, but now it’s being used to try and treat depression. 

It’s called Ketamine. Some people will have heard of it from the party scene, they call it Special K. It started off as an anaesthetic, to knock people out. But somewhere along the way someone thought that this could work for Dopamine and I think this would help with depression. And a few years ago my Doctor said I should try it. He said it works insanely well for about 11% of people. It works fairly well for about 60% or so of people. It has no effect for 20% of people. And for about 10% of people it’s a very, very bad idea. So I tried it. I usually never win with medication, if there is a side effect I will get it. But it was flawless for me. I took this drug and I had to take an Uber ride to and from the doctor’s office because again, you hallucinate like crazy. I’ve never done an illicit drug in my life. I fell asleep, I called Jacqueline and I said I’m going to sleep the whole day and i slept dead until the next day. When I woke up I felt like Mary Poppins and Dick Van Dyke, like I was going to clean some chimneys. I was excitable. I went an entire year on one dose of this drug. An entire year, I pushed all chemical depression out of me. There were times when I felt like I might be heading towards depression. And I literally felt this physical flush in my body, almost like when you’re embarrassed, like you’ve got caught with your pants off or something. That flush in my body and then I was good again. And I thought: “Oh my gosh, this is magic”.

Ketamine is a naturally occurring molecule, but it’s not exactly without a flaw. They’re now looking at Psilocybin, which is magic mushrooms, as a treatment for clinical depression. I haven’t tried that and it’s not available around me, Ketamine is, but I point that out just to say, one huge challenge with people dealing with depression is that it takes a long time to figure out which medicine is going to work for you. And it’s super important not to give up on it. 

How do you handle depression in a healthy way?

Two things that are really important for business professionals. The biggest thing about admitting you deal with depression, is that people immediately question your reliability and trustworthiness. Not that they think you will start telling lies, but that you’re just not going to be able to deliver. And if you are not functional you can’t deliver, so it can be hard to keep employment. So there are some real risks to just outing yourself as a depression suffer, even though there shouldn’t be. So you have to tread carefully in the way that you approach it. 

And the way I have approached it is that I’m open about it to everybody because I’m my own boss. But that means all my money comes from people who are clients who give me money. And so as my own boss, I don’t have to ask the boss for a sick day. But I do have to share with my clients that I suffer from clinical depression, which is something I manage with medicine and lifestyle. But sometimes it can slow down my delivery times and I have to manage expectations around that. Most people will be okay with this. Partly because they don’t want to talk to you about your depression, but partly because you’ve really approached it in a very professional manner. You’ve been straightforward about why you are going to potentially miss deadlines and people appreciate that frankness. 

So, I deal with depression by being open, and by giving myself the bandwidth to deal with depression. It’s sort of like when you are driving in the snow. You have to give yourself a little more space because you need more time to break.

I deal with depression by being open, and by giving myself the bandwidth to deal with depression. It’s sort of like when you are driving in the snow. You have to give yourself a little more space Click to Tweet

That’s like depression. But on top of that you are driving around with the parking break on so it’s slower and harder. So you need more time and you need less things to do. 

I’d recommend that as a business owner you clear your schedule just a bit, because you are going to need some room, just to get through what you have to do. Most business owners and entrepreneurs are typically quite chaotic. So when it comes to mental health, being an entrepreneur is quite a difficult path.

How can business owners be kind to themselves?

There is a great book called ‘Self Esteem’ by Dr. Matthew McKay. Every copy I’ve ever seen out in the wild looks super old, there’s like 1970s fonts and rainbows on it and things like that. It’s awful. It’s a fairly dry book. But there is a concept in there, called the inner critic and I think he’s the one that created it. There is a voice in our head that says a lot of negative stuff to us all the time. Even non-depressed people have it as well. It’s called the inner critic and the inner critic exists for an interesting function in theory. This voice exists. It tells us that something bad is going to happen, because it’s trying to save our mental psyche from that something bad.

For example, you are going to start a new diet. But you’ve always failed all diets. So you are going to fail this one too. The inner critic is such a negative person. And it is negative because it thinks it’s helping you. But the problem is, just as depression lies, the inner critic is only working on past experience. And we always fail until we don’t fail. But the inner critic has no idea what to do with it. This next part is not Dr. Matthew McKay, it was my take on the inner critic. I came up with a fake thing called the inner coach. And the inner coach says nice things. A good coach is trying to encourage the good stuff and quietly dissuade the negative stuff. 

You can accept the inner critic as a real voice, but it means you no harm. You can say thank you, I hear what you’re asking and what you are telling me and I appreciate your point of view. It’s kind of like a parent. But, then there’s a little quiet parenthesis that tells it to shut up. Then the inner coach kicks in and give you some new approaches, and some new things to try. 

So the number one way to be kind to yourself is to fire your inner critic and politely hire an inner coach. 

Number two is what I said before, clear your schedule a bit. You know, when depression starts to hit, when you feel it’s going to hit, when you are a business owner and you’re dealing with all the chaos, clear your schedule a bit.  I schedule my days to 40% total. That’s it. 40%. Because how does the computer run at 100%? It runs great for four and a half minutes and then it explodes. How does your phone work at 100%? It locks up and you have to reboot. Or it dies. Anything at 100% explodes. So stop scheduling yourself to 100% or 120%. Schedule at 40% and make sure the processes are picking up the slack. 

What can people currently going through a depressive episode do to help themselves?

But what if you’ve fired the inner critic and cut back to 40% capacity, but are still going through a depressive episode? What practical things can business owners do to handle the 40% workload when you are in the middle of the depressive episode. 

I always tell people that if they can’t get out of bed, to make that the first task you tackle. If you don’t want to shower and you don’t have to then don’t. Your life will go on if you are smelly. 

Depression is a single player sport. We look so much at ourselves. And one way to get out of it is to remember to go and look at, and ask for help from other people. If you aren’t depressed and you take nothing else from this conversation, it is to help other people. Don’t avoid their problem. Make it a team sport, it will make it better. Because depression is a very isolation based tool. And the only thing most all of the studies agree on is that the worse your social support system is, whether that be friends, colleagues or family the shorter your life will be. There is no solid answer, but being a hermit can knock 10 to 20 years off your life. So maybe spend some time putting together some relationships and I say that being an insane introvert and also not liking to go places. But the more we do it and the more we get out in the more we say hi over, you know, a glass of iced tea somewhere at a bar. The more we have a chance. 

What habits have you learned that keep the black dog depression in its cage?

Earlier we mentioned red flag and how to see them coming. A resilience plan can help you keep the orange and red flags at bay. Habits and routines to help keep the black dog at bay.

Firstly, I’d suggest letting the black dog out of its cage. Have you ever been on a diet and think, if I eat that Reese’s cup I’ve failed. And you spend so many mental calories on that Reese’s cup.  It’s like a dog at the table looking at the piece of steak. What is the dog thinking apart from the steak? Nothing. So eat the damn Reese’s cup. With depression, let the dog it. I’m dealing with it. I’m going to deal with it. If I need to have a good long cry I do. I don’t try to resist it. 

The other thing is to use index cards to outline some really simple processes. It could be as simple as going for a shower.  It seems silly, but sometimes that is a win with depression. So put those on a card. And then maybe a card saying: who should I be emailing right now? If you ask yourself some questions in those moments it really helps and assuages some of the guilt.

Two and a half years of clinical depression in a row up until like last November now I learned that movement is a massive cure. You don’t want to hear that when you’re feeling down and you want to stay in your cocoon or bed. But movement helps. It’s almost like depression is, slowing me down. But if I walk I can get away from it a little.

So, use the card and let the dog out, because resistance wastes so many more calories and move your body. 

Have you found any tech that helps your mental health?

We are both massive lovers of tech. And apps can help get through periods of anxiety and depression. There is this very old app that exists on most phones, but we tend to forget it’s there. And I admit that it’s so dusty and honestly, sometimes it gets hidden in the weird drawers of your phone and you can’t you can’t find it. And it’s called Phone. And I found that if I actually push on that green thing you can talk to someone on the other side. And it’s ridiculous and more helpful that I thought it would be. That is my favourite app that I don’t want to use when I’m dealing with depression. 

Do you think social media affects mental health?

Social media can provide a digital distraction. We could record an entire podcast on it. But social media and all the notifications can affect mental health too. There is so much treacle. One thing to remember is that social media is everyone else’s highlight reel. (I wrote more about this here: Social Networking is a life’s highlight reel, not the whole story) And you are comparing their highlight reel to your full tape. And, you know, the thing about cliches is that they’re always true, at least a little. That’s why they’re a cliche. 

So with distractions, for instance productivity, a lot of productivity is just noble masturbation. 

It feels good, and you can justify it till the cows come home, but it’s not sex. It’s not the actual act. It’s noble masturbation. So it’s an addiction, right? Alcohol addiction, drug addiction, sex addiction, gambling, addiction. All of these addictions essentially handle a very specific use case, which is this thing here is bothering me and hurting me. And we use social media in the same way. 

Social media is so tied to the same mental triggers as gambling addictions, as well as cocaine. We get the same dopamine hit from cocaine as we do when we see a notification pop up. The only great difference is that with cocaine, the pleasure last a lot longer than when you look at something on social media and see another conference that you didn’t get paid to speak at, another great deal that someone else closed instead of you, or an ex that is looking hotter than ever with a David Beckham lookalike. There are so many ways this tool of social media can hurt your feelings. You can use it, or you can abuse it. 

We over-prescribe leisure time. I’ve deleted most of the apps off my phone. We aren’t supposed to live the life of a monk. But we give ourselves far more leeway than we need and I think we need to reign that in just a wee bit. Mobile interfaces make it way too easy for us to waste time. But without these apps on our phone we will still be informed. Think of the UK election which has just happened. Is there anyone that doesn’t know the result? No! Everyone alive knows how the vote went. You don’t need technology to be informed. 

With all these tools you need to decide how you want to consume and curate content. Not everything that is bad is good. Nor everything that is good is bad. I take a drug for my depression that people use at parties to lose their mind. A knife can carve up something or someone. Fire burns and kills but also feeds us. And so you can you can think and act and choose your weapons appropriately.

Is depression ever used as an excuse?

There is a comedian named Tom Segura. He talks about disabled people. And he says, just because you have a disability doesn’t mean you can’t also be an asshole. You have to earn your cool points with or without your disability. And I think the same is true for depression. 

And I had to teach my oldest this, because we both suffer from depression. Just because I’m depressed person does not mean I can be a dick to him. I can’t just punch him in the head. That’s nothing to do with depression, just bad parenting. Yes, I’ve seen people use depression as an excuse. They aren’t depressed they are just an ass. 

And a lot of people self-diagnose. A lot of people will hear what we are talking about and think that this resonates. But until you go see someone who is informed and has more schooling that you then you won’t know. And I always tell my kids that no medical ailments allows you to be a total ass. 

We all have to really strive to connect with people, we are all coming at it from a very different way. But at the end of it, there’s sort of a picnic and we have to all come to the picnic and there has to be civility and there has to be kindness. And there has to sometimes be an extension of understanding that not everyone there has the same capabilities. But, that doesn’t give anyone the right, except maybe Tourette’s to just bark out things that they have a challenge with. 

What advice would you give to someone who works with a colleague with depression?

Number one, destigmatize it every time you can. Ask in a straight-foward and simple way how they are dealing with their depression. I have a friend who is currently transitioning from male to female and that comes with a free ride of the depression train. But I need to be able to openly ask how she is dealing with that. 

Number two, is to understand that people are more than their depression. And we don’t don’t always want to talk about that part. I never do. But including them in something beyond the depression can be really helpful.

Understand that people are more than their depression. And we don't don't always want to talk about that part. I never do. But including them in something beyond the depression can be really helpful. Click to Tweet

Grab some lunch, or a cup of coffee. Just some small atom of social connection, that’s important. You can acknowledge that they are not feeling great, because that is important. But they aren’t meeting the queen later, so that’s okay.

What do you hope will change in the next year about the attitude towards mental health?

I really, really, really, really hope that people can just openly talk about how the deal with depression and mental health. 

We talked about transitioning and I bet some people were a little uncomfortable with that, maybe even took an earbud out for a second. But when it comes down to it that’s someone else deciding their gender and that for the most part impacts you in no way unless you’re their spouse. If you work with John and John decides that they’re Juanita, that changes nothing about the job. If Juanita is now your network systems admin and it used to be John. Well, they better do their damn job. It doesn’t matter what their gender is.

Well depression is the same. I deal with depression. I am not a depressive person. I have clinical depression. I usually try to make it so easy. I just deal with depression. It’s no different than telling someone you have diabetes. They both have to live within certain lifestyles. 

And if we help more people in a year’s time, to understand that it’s just not a big deal. It’s just depression. And, I don’t mean that like, Buck up and be better and get over it. I mean, it’s that thing you do and then there’s life. So to me, that’s what I hope changes in a year is that more people are, Yeah, I totally deal with depression. What are you talking about? It’s just not a thing to worry about. 

What advice would you give to a business owner struggling with depression?

Go to therapy. Even if you feel like you can’t speak to the people that you know and love. Secret strangers are much better to speak to talk to about your problems than your family and your loved ones because they don’t have a vested interest in the outcome of how you deal with it. 

But when you talk to a good therapist  they can help just ask some questions and just sort you just a little bit.  And I think that it’s so important that you talk to someone, you cannot get through this yourself. If people say they got through it without therapy, they probably didn’t have clinical depression. It’s like really, really needing glasses and crashing your car 81 times because you refuse to get them. You’re not winning any prizes for that. So go see someone.

Make depression your business super power 

Lastly, the opposite of every bad thing in our life is almost always some kind of a benefit, right? So the best superheroes have a weakness. And that weakness almost always is also kind of a power. And I think that we’re fascinated by superhero stories where the guy loses the power for a while because then you realize there’s the hero inside even though they don’t have the power anymore. This is true with depression. My secret power from depression is empathy. My secret power is I am an incredibly skilled person. At translating in digital and other forms, how to make someone feel something. And emotion moves product. That’s how I sell. You can decide on the specs all day long. But if you feel something about a product, that’s how you buy. I need you to know that because that’s the opposite of depression. 

Mentioned in this Episode

  • Matthew McKay [amazon link = 1626253935]

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Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog

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