Want Powerful Next-Gen Network Monitoring for Your MSP? - TubbTalk #81

Want Powerful Next-Gen Network Monitoring for Your MSP? – TubbTalk #81

Want Powerful Next-Gen Network Monitoring for Your MSP? – TubbTalk #81 image

An Interview with JB Fowler Monitoring

Richard talks to JB Fowler, Chief Product Officer of Domotz, a SaaS monitoring solution, about how it differs from traditional RMM tools and gives MSPs opportunities for growth.

They talk about the Domotz tool differs from traditional RMM (remote monitoring and management) solutions and its ease of deployment, and how it can lead to opportunities for business growth.

Who is JB Fowler?

JB Fowler is the Chief Product Officer of Domotz, a SaaS monitoring solution, which has offices worldwide. Based in Utah, JB started his career as an electrical engineer, and describes himself as a product manager at heart.

He came across Domotz while working for a company selling home automation products – they were in the market for a product to do remote monitoring for them. When that business was bought out, JB moved to Domotz.

What Domotz Offers

JB describes Domotz as a cloud-based, software as a service (SaaS) network monitoring solution, looking after all network infrastructure devices and sending alerts to their Managed Service Provider (MSP) clients.

He says: “The idea behind our tool is to help you run your business more efficiently, and proactively monitor these devices. In the end, we want you to look like a hero for your customers – we’re a tool for you as a service provider.”

How Domotz Differ from Traditional RMM Solutions

A traditional remote monitoring and management (RMM) tool manages PCs, laptops and servers and ensures patch management and antivirus are up to date, and can be used to provision a system.

JB says that Domotz’ key difference is that they look at the rest of the network – security cameras, building automation systems audio video distribution systems and digital signage, making sure that all those systems are online.

A big advantage of this, JB adds, is that even if you aren’t currently monitoring these things but you know your clients have them, there’s an opportunity for growth, by offering to monitor those tools as well. 

How Domotz Leverages SNMP

Simple Network Management Protocol (SNMP) is absolutely critical for any network infrastructure, and Domotz leverage SNMP to look at all of the network infrastructure itself – switches, firewalls and the access points – and map the network to visualise what it looks like.

JB explains that Domotz takes that one step further: “We realised that a lot of these network connected devices aren’t infrastructure devices but they they’re sitting on the network as IoT and they also use SNMP, so we make sure you can look at what they’re doing.”

(Learn more about SNMP here).

How to Deploy the Tool

Domotz have spent time developing the right tool for the market and to make it easy to deploy as well. They offer a 21-day free trial, and asks users for additional information to ensure they get the most out of the trial.

@domotz have built a tool that's right for the market and easy for MSPs to deploy, says CPO JB Fowler. Click to Tweet

The tool can then be downloaded and run on Windows, Linux, via a black box running Ubuntu core, a NAS drive or even Raspberry Pi. The Domotz agent then scans for devices and maps the network.

It flags all the important devices for you, and integrates with whichever tools you’re using for PSA (professional services automation) and ticketing. Domotz then runs in the background to make your MSP more efficient, and accessible through a single pane of glass.

How Domotz can Assess New Client Sites

JB says that you can take your black box or Raspberry Pi when you visit a new client site for the first time and let the Domotz agent scan their network. It can then see exactly how many devices the client has, and what they are. It will also assess the hierarchy and note IP addresses.

Once you have the information at hand, you can see what you’d be dealing with for this client, and clearly present your offerings. And because you’ve assessed the entire network, you can also suggest monitoring additional devices that they might not have thought to include.

Mentioned in This Episode

How to Connect with JB Fowler

Connect with Me

You Might Also be Interested in

 

RICHARD TUBB

Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog www.tubblog.co.uk

All Posts

You might like:

TubbTalk 151: How to Uncover Cutting Edge Cybersecurity Solutions for MSPs image

TubbTalk 151: How to Uncover Cutting Edge Cybersecurity Solutions for MSPs

Podcasts | By Richard Tubb
TubbTalk Travelogue: MSP Show & SuperOps SuperSummit 2024 image

TubbTalk Travelogue: MSP Show & SuperOps SuperSummit 2024

Events | By Richard Tubb
TubbTalk 150: 25 Years an MSP – Valuable Lessons You Learn from Longevity image

TubbTalk 150: 25 Years an MSP – Valuable Lessons You Learn from Longevity

Podcasts | By Richard Tubb
TubbTalk Bonusode: How One MSP Expert Overcame Imposter Syndrome For International Success image

TubbTalk Bonusode: How One MSP Expert Overcame Imposter Syndrome For International Success

Podcasts | By Richard Tubb
TubbTalk 149: Why You Need to Know the Process of Process for MSP Growth image

TubbTalk 149: Why You Need to Know the Process of Process for MSP Growth

Podcasts | By Richard Tubb
TubbTalk Travelogue: Channel Live & UpLift Live 2024 image

TubbTalk Travelogue: Channel Live & UpLift Live 2024

Events | By Richard Tubb
TubbTalk 148: How High Performing MSPs Leverage People Power for Success image

TubbTalk 148: How High Performing MSPs Leverage People Power for Success

Podcasts | By Richard Tubb
TubbTalk Bonusode: The Cloud & Cybersecurity Expo: What’s New for MSPs? image

TubbTalk Bonusode: The Cloud & Cybersecurity Expo: What’s New for MSPs?

Podcasts | By Richard Tubb
TubbTalk Travelogue: The Cloud & Cybersecurity Expo 2024 image

TubbTalk Travelogue: The Cloud & Cybersecurity Expo 2024

Events | By Richard Tubb
TubbTalk 147: One Woman in Tech’s Remarkable Journey from MSP to Community Manager image

TubbTalk 147: One Woman in Tech’s Remarkable Journey from MSP to Community Manager

Podcasts | By Richard Tubb
TubbTalk 146: Growth and Success Advice from The Wizard of MSP Data Migrations image

TubbTalk 146: Growth and Success Advice from The Wizard of MSP Data Migrations

Podcasts | By Richard Tubb
TubbTalk 145: The Tech Nerd’s Ultimate Guide To IT Career Success image

TubbTalk 145: The Tech Nerd’s Ultimate Guide To IT Career Success

Podcasts | By Richard Tubb

Comments

Leave a Reply

Your email address will not be published. Required fields are marked *

Share via
Send this to a friend