The importance of IT documentation – TubbTalk #10

The importance of IT documentation with Chris Day of IT Glue

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The importance of IT documentation with Chris Day of IT GlueWhy is documentation so important to IT businesses and how it can it have a positive impact on the bottom line of any IT Solution Provider or Managed Service Provider (MSP)?

Chris Day on the importance of IT documentation

In episode 10 of TubbTalk I speak with Chris Day of IT Glue, an IT documentation platform, and the CEO of one of Western Canada’s biggest MSP’s, Fully Managed.

In our conversation, Chris and I discuss:-

  • How an MSP can think globally rather than just locally.
  • The biggest challenge in being the CEO of not one, but two businesses.
  • How running a SaaS business is different to running an MSP.
  • Why IT documentation is so important to MSP’s.
  • How to calculate the cost of poor IT documentation to an MSP business.
  • What the benefits of good IT documentation are to an MSP’s clients.
  • The best way to get started with IT documentation.
  • Mitigating the risk associated with bad or lack of documentation.
  • Which RMM tools will integration with IT Glue.
  • The concept of Documentation-as-a-Service.
  • An IT Glue discount code for TubbTalk listeners.

[tweet_box design=”default”]IT documentation is one of the top factors in MSP’s running more efficiently[/tweet_box]

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Interview Transcript

TubbTalk 10 with Chris Day and Richard Tubb

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