The importance of IT documentation – TubbTalk #10

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Why is documentation so important to IT businesses and how it can it have a positive impact on the bottom line of any IT Solution Provider or Managed Service Provider (MSP)?

Chris Day on the importance of IT documentation

In episode 10 of TubbTalk I speak with Chris Day of IT Glue, an IT documentation platform, and the CEO of one of Western Canada’s biggest MSP’s, Fully Managed.

In our conversation, Chris and I discuss:-

• How an MSP can think globally rather than just locally.
• The biggest challenge in being the CEO of not one, but two businesses.
• How running a SaaS business is different to running an MSP.
• Why IT documentation is so important to MSP’s.
• How to calculate the cost of poor IT documentation to an MSP business.
• What the benefits of good IT documentation are to an MSP’s clients.
• The best way to get started with IT documentation.
• Mitigating the risk associated with bad or lack of documentation.
• Which RMM tools will integration with IT Glue.
• The concept of Documentation-as-a-Service.
• An IT Glue discount code for TubbTalk listeners.

[tweet_box design=”default”]IT documentation is one of the top factors in MSP’s running more efficiently[/tweet_box]

Mentioned in this episode:-

• Fully Managed
• IT Glue
• 40 under 40 award
• Alberta’s Best Workplace
• British Columbia Small Business Best Employer
• ConnectWise Partner Community
• HTG
• Service Leadership Index
• Video: Simon Sinek: Start why why
• Book – Mistakes MSP’s Make – The Five Most Important Mistakes IT Managed Service Providers Make Which Cost Them Time and Money
• How to create a Standard Operating Procedure (SOP)
• ITIL
• Autotask
• Labtech
• Autotask Endpoint Management (AEM)
• Kaseya
• N-Able
• Continuum
• Request a demo of IT Glue
• IT Glue on Twitter
• Fully Managed on Twitter

Interview Transcript

TubbTalk 10 with Chris Day and Richard Tubb

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