Webinar – The Top 5 Must Focus Areas Of Your MSP Marketing Strategy in 2012

GFI Max Building Blocks LogoA heads-up that I’ll be joining my friend Stuart Crawford of Canadian based MSP Marketing firm Ulistic and the good folks from GFI Max tomorrow, Thursday 26th January 2012, for a webinar entitled “The Top 5 Must Focus Areas of Your MSP Marketing Strategy in 2012”.

Stuart and I have known each other for a long time, having been a part of the HTG peer group together back when we were both MSP owners. Now with each of us working to help MSP business owners on our respective sides of the pond, I’m really glad we’ve got this opportunity to get together to share some of our respective insights into the MSP market in 2012.

Registration for the meeting is free and open now at https://www2.gotomeeting.com/register/900742658

The meeting kicks off at 4pm GMT, 11am EST and lasts for an hour. There will be time for questions during the presentation, and if you’re on Twitter you can also ask questions by using the hash-tag #MAXBB to @tubblog, @GFIMax or @Ulistic accordingly!

See you then!

Three Cool Travel Apps I Use

I mentioned in my last blog post “2011 – My Year in Review” that I’d done a lot of travelling and that I’ve been looking at ways to make my travelling more fun.

Therefore I thought I’d share a quick blog post with three apps that I now regularly use when on the road.

Waze

imageAvailable for iPhone, Android, Blackberry and Nokia – Waze is a free Community based traffic and navigation App. I initially downloaded Waze because I’m a tight-skate and didn’t want to shell out for one of the traditional paid-for Sat-Nav apps, but now that I’ve got it installed, I love both the concept and execution.

Fundamentally, it’s a free Sat-Nav app. Give it a destination, and it’ll use GPS to give you turn-by-turn instructions on how to get there. In practice, I found it good for short commutes – but frustrating for long-distance journeys. The on-screen display and voice instructions just aren’t as accurate as say, Co-Pilot Live, which is why I went and bought Co-Pilot for those longer journeys.

Waze ScreenshotBut Waze’s secret weapon is that every trip you make feeds back anonymous information on your journey to Waze, who then learn from this feedback to improve all future journeys for all Waze users. I’ve already watched Waze “learn” as I ignore it’s suggested route and instead take a route I know is quicker due to local road conditions, and the next time I take that route Waze adjusts its instructions accordingly.

Waze also gives you the opportunity to submit reports on traffic jams, hazards and road blocks as you travel. Other Waze users in the area are immediately updated to these issues, and can compensate accordingly.

Finally, I the fact that you can spot other Wazers on-screen whilst you are driving and then wave at them out of your car window. At least I hope I’m waving at other Wazers, and not just completely baffled (and probably scared) strangers.

Download Waze for free from http://world.waze.com/

 

EchoEcho

EchoEcho LogoEver out and about, planning to meet up with friends? Queue a series of SMS or ‘phone calls to try to find a mutually convenient location to meet up. Can be a challenge – especially if one of you doesn’t know the area.

EchoEcho is available for all major ‘phone platforms, and Windows Phone (sorry, couldn’t resist…) and allows you to send an “echo” to any of your contacts. If they also have EchoEcho installed, they’ll reply to your Echo with an… Echo… and you’ll be notified of their current location and visa versa. If they don’t have EchoEcho installed, they’ll receive an SMS that asks them to click a link to respond – you’ll then receive their co-ordinates anyway.

The fact that the App works with both users and non-users of the App is a stroke of brilliance, and opens use up well beyond your normal geeky circle of friends.

shot_000003If you’re worried about privacy, then rest assured that EchoEcho only sends your co-ordinates when you respond to a request, and not on an on-going basis. Additionally, although EchoEcho will scan your contacts to automatically find other EchoEcho users, I’ve clarified with the EchoEcho team that it will *not* contact any of your contacts without your permission.

A fantastic application that I now use on a day-to-day basis – at least with those who aren’t scared of revealing their current location with me (and yes, that does mean I’m suspicious of your clandestine movements if you don’t respond to my Echo).

Download EchoEcho for free from http://www.echoecho.me/default.aspx

 

LocalMind

LocalMind LogoLocalMind is an app that allows you to send questions and receive answers about what is going on at certain locations, typically bars, restaurants and the like.

It picks up on your FourSquare, GoWalla and Facebook Places check-ins, and allows other LocalMind users to see the location you’re currently in and send you questions about it.

LocalMind ScreenshotQuestions I’ve received when I’m out and about include “Are the bartenders friendly?” and “Is the pub crowded?”.

I’ve asked questions like “What’s good to eat?” and “Do they have live music on?” when I’ve been exploring myself.

It’s a simple concept, but when you’re out and about, especially in a new town or City, it’s one way of finding out where you should think about exploring. I like the idea a lot!

LocalMind is available for iPhone and Android at http://www.localmind.com/

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Have any travel apps you’re a fan of? Want to connect with me on FourSquare? Do share with me via Twitter or by leaving a comment below!

2011 – My Year in Review

Man popping Champagne Cork into 2011At the start of every New Year I sit down and review the year that’s gone before me on a personal level, as well as set myself some goals for the year ahead. Those that know me will know I’m a strong believer in goal setting – and part of using goals as a motivator for me is reviewing my progress to help me stay on track (or re-adjust, accordingly) and celebrating successes.

So if all this is personal, why do I share it through a blog post? Well I’ve been writing this Year in Review for many years now – and whilst it started out, as many blog posts do, as a way of helping me clarify and summarise my thoughts – I now get a lot of feedback from people who say reading these posts helps them think about their own year and upcoming goals. An unintended but useful consequence of my ramblings! Smile

So with no apologies for the introspective nature of this blog post, here’s my year in review for 2011…

Work

On a professional level, 2011 was the most exciting year for me in recent memory. At the end of 2010 I sold my IT business and exited the world of Managed Services, and started 2011 with a totally clean slate – some rough ideas of what I wanted to do in mind, but mostly deciding to go with the flow.

January 2011 was a revelation for me. Whilst friends and family had encouraged me to follow my heart and move into Business Consultancy, there’s always that negative voice in your head that suggests that nobody will want to work with you. But then as word spread that I was a “free agent” the ‘phone started ringing with one exciting offer after another. By the end of the first quarter of 2011, I’d realised that things were going to be ok!

The regular stream of offers didn’t slow down, and so that first quarter quickly taught me a valuable lesson – learning how to say “no”. I’ve learnt to no longer try to help everyone and instead now concentrate my time helping those who demonstrate that they really want my help. As one of my mentors told me at the close of 2010 “Don’t try to boil the Ocean”.

My work took me into two areas, both complimentary to one another. I now act as a Business Consultant (or Coach, but I’m still uncomfortable with that word for the most part) to a dozen IT companies and MSP’s within the UK, helping them scale their business up through sharing my experience and industry perspective. I’m pleased to say that every single one of my clients is a pleasure to work with and I get a real kick out of being a part of their team. I’m sure this is a result of my limiting my time to only working with those who really want to work with me and saying no to those who aren’t committed.

The other area I found myself in was writing and speaking. In March 2011 I wrote my first commercial White Paper – “Protecting Business Critical Services – E-Mail” and I’ve spoken at a number of events in 2011.

Man WritingIf you’d have told me two years ago I’d be enjoying writing about Technology and business more than fixing PC’s and Servers, I’d have thought you were joking. But I do – writing blogs, articles, White Papers and the like for IT Vendors and the Trade Press are things I find very rewarding. Therefore in 2012 I’ll make more time for writing professionally.

Public speaking, on the other hand, I still find terrifying for the most part. I’ve presented at half a dozen UK Conferences and the like this year – on a variety of topics close to my heart. It’s not something I enjoy, but it pushes me out of my comfort zone so I encourage myself to do it. I still feel I’m not a good speaker, but I’m passionate about the subjects I talk about and in 2012 I will continue to make an effort to learn how to be Technically better at speaking too.

Talking of passion – on an Emotional IQ level, I’ve learnt to be much more measured in 2011 than before. It still takes a lot of work!

I probably still undervalue my time. And by probably, I mean definitely. I’ve observed that this isn’t unusual as just about every client I worked with in 2011 does the same. One for all of us to work on, but in 2012 I will learn to place greater value on my time.

For the second year running I was appointed a Microsoft SBSC Partner Area Lead.

Also for the second year running, I was nominated to the MSP Mentor 250 list, and for the third year running I was nominated to the Computer Weekly Social Media Awards – in not just one, but two categories.

In January 2011 I Got Freshly Pressed – which led to a huge amount of visitors to the blog. In fact, the readership of this blog doubled in 2011, and in some surprising areas. I’m now getting a lot of readers in France, Germany and the rest of Europe. My goal for 2012 is to work on improving the blog and integrating it as part of my business.

One of my goals for the first quarter of 2012 though is to create a separate business web-site aside from the blog. It should explain what I do and who I work with – as I know there are still a lot of people who ask me the question, “What is it you do now Richard?”. The web-site should help explain that and encourage people who want to work with me to get in touch.

 

Community

After exiting my IT business in 2010, one of the goals I had was to dedicate some of my free time to working on business, social and community improvement.

Earlier this year I was honoured to be voted in by my peers as Chair of the CompTIA UK Channel Community, bringing together IT Solution providers, Vendors and Resellers to work on the betterment of the UK Channel. We’ve made good progress and I look forward to doing more to help CompTIA raise levels of professionalism in the Channel in 2012.

I hope I also help the SMB IT community through my blog, and it’s through my blog that an unexpected opportunity to help my local community came up.

After reading my post “It’s All About Communication”, my local Police Force, Birmingham South Police, approached me about helping them with their Social Media strategy.

Birmingham South PoliceSince that time I’ve really enjoyed working with the team at Birmingham South Police, and I hope my input has been valuable to them and in turn, has helped my local Community in Weoley Castle.

The work has also given me a better understanding of how modern Policing works, and I’ve a great deal of respect for the work West Midlands Police do to keep our streets safe.

I was also presented with an opportunity to join Sgt. Tim Evans in a car patrolling Birmingham South and live Tweet an afternoon in the life of a Police Officer. What an experience!

In 2012, I’m committing to continuing my work to support Birmingham South Police – as it’s both rewarding and a pleasure.

 

Travel

On the travel front, I tried to cut back on the amount of time I spent on the road in 2011. I had mixed results with this goal!

I passed on every opportunity to go Stateside in 2011, and genuinely loved being in the UK to spend more time with friends and family to celebrate birthday’s and other occasions – something I’ve missed over the past few years.

I did jump at the opportunity to do some work in Milan, Italy – somewhere I’ve never visited before – as well as Utretcht in The Netherlands. Both enjoyable trips.

But whilst I minimised my foreign trips, I spent a lot of the last quarter of 2011 on the road, in hotel rooms, living out of a suitcase. I struggled with this and 2011 was the year I went from finding travel a chore to regularly dreading it. As somebody who previously loved flying (I can still remember the take off and landing of an aeroplane being a thrill!) I now instead have sweaty palms and find it difficult to relax before and during a plane journey. Even longer car and train journeys seem a pain I want to avoid. The knock on effect on my productivity when I return to the office has been a constant challenge. I’ve countered this somewhat by making sure I travel First Class and thus in greater comfort wherever possible, but in 2012 I want to start enjoying travel again. Suggestions welcome!

With my increased travel, often to the North-West of England, one thing I did come to appreciate again was my 2nd property in Lowton, Cheshire which I’d previously come to think of as something of an Albatross around my neck. I’ve come to appreciate once more that it’s nice to have a base to work from instead of living out of hotel rooms when up that part of the world – of which I am, often. Therefore, one of my main goals for 2012 is to improve the house further to make it even more comfortable.

 

Health

Looking back, one of my main goals for 2010, and 2009, and 2008… was to lose weight. I’d never achieved this, but in 2011 I didn’t focus on losing weight but instead of increasing my energy levels to do more of the things I enjoy. The result was I had lost 2 stone by my birthday in September 2011…

… and unfortunately by December 2011 had put a stone in weight back on! Remember all that travel I mentioned? Well I found it really, really hard to maintain a healthy lifestyle during that time. If travel is going to be unavoidable, in 2012 I want to find a way to travel whilst maintaining my health and fitness levels.

 

Relaxation

Ric and Dave at Oktoberfest 2011Of course, one trip in 2011 contributed to that waistline expansion, but I’d do it again! The GG and I visited Paris, France and then caught an overnight train to Munich, Germany for Oktoberfest where I celebrated my 35th birthday around some really good friends. I loved this trip – Paris was beautiful, and the Germans certainly know how to drink beer and have a good time!

Another of my goals for 2011 was to spend more time with friends and family. I made a conscious effort to do this, and I also made some new and very close friends in 2011, all of which rewarded me with some great memories.

Owen playing SubbuteoFrom the “he couldn’t get more geeky, but somehow he’s managed it” category – in January 2011 I decided to build myself a Subbuteo Table Soccer pitch, and shortly afterwards both I and a load of my long-time friends had re-kindled our childhood love of little plastic men. After a twenty year hiatus, the Weoley Castle Subbuteo Club was re-formed and we have had an absolute blast, even entering a few tournaments where we did our best to avoid finishing last.

In 2012 I’m going to continue to make a conscious effort to spend more time with friends and family!

 

Education

Another of my goals was to continue my Professional Development in 2011. I’ve had the good fortune to be able to work with a number of incredible mentors this year, and now have a regular business coach who I find rewarding to work with.  In 2012, I will continue to seek out opportunities to work with positive and successful individuals who are willing share their expertise with me.

I recently wrote a blog post about the benefit of reading books, and one of my goals in 2011 was to read more. Thanks to the Amazon Kindle, I’ve read an awful lot more – which has helped me learn and grow as an individual.

Additionally, one of my goals for 2011 was not only to read books, but to write one and become a published author! I’m pleased to say that in 2011 I was approached by a publisher, and with some hard work and dedication, in the first Quarter of 2012, I will become a published author! It’s a Technical Tome, so not bed-time reading, but I’m looking forward to getting it out there. A huge thanks to a really great influencer in my career, David Overton, for setting me on the path to this goal!

 

Conclusion

I had a stand out year! It sometimes didn’t feel that way because all the media headlines were about doom and gloom as a result of the financial recession across the world – and as a result it’s easy to “feel” as though things are terrible and are never getting better. But one of the benefits of regularly reviewing your personal progress and celebrating your successes is that you are conscious of how well you are doing anyway!

I’ve already laid out a number of my personal goals for 2012 above, and I have set myself many more personal targets both big and small. For me the bottom line is consistency – to keep heading in the direction that I’ve started on and to stick to it.

Thanks for reading my blog in 2011, and I hope to catch-up with as many of you in 2012 as possible! Please don’t be afraid to get in touch!

 

How to Discover your “Other” Facebook Inbox

Question MarkDid you know that your Facebook account has two message inboxes?

There’s the standard inbox – where you get messages from friends. But there’s also the “Other” inbox, where messages from Pages you’ve “Liked” and people you’re not yet connected to on Facebook go to.

Unlike your standard inbox – which Facebook notifies you whenever you’ve received a message to – the “Other” inbox fills up without you receiving any notifications.

Go ahead and check it now, I bet it’s full of messages going back months and months that you weren’t aware of!

To see your “Other” inbox…

1.  When logged into Facebook, within your Favourites on the left-hand side of the screen, click on the “Messages” linkFacebook Messages Screenshot

 

 

 

 

 

2.  A new “Other” link will appear below the “Messages” link. Click the “Other” link.

Facebook Other Messages Screenshot

 

 

 

 

 

 

3. On the right hand side, your “Other messages” will now appear.

Sadly I’ve not found a way to be notified when messages appear in your “Other” inbox – but at least now you’re aware of it you can check it from time to time so you don’t miss anything important!

 

How to Prevent yourself being tagged in Facebook Photos

Sad Lady in Christmas HatIt’s that time of year again when the Christmas spirit comes to us all, seasonal parties are in full swing and alcohol is often in easy supply. With just about everybody owning a Camera phone of some sort, the opportunity for less than flattering pictures of you appearing on Facebook is also at its highest!

Personally, I’ve very little shame in what appears on my Facebook feed (as anyone who is friends with me on Facebook will attest to) but I know that’s not the case for everyone and some friends have recently asked me for advice on how they can minimise the risk of others tagging them in photos they may not be comfortable with displaying to the world.

Therefore, here’s a guide on how to prevent yourself being tagged in Facebook photos.

To allow others to continue to tag you in photographs, but for you to be notified and given the opportunity to allow or deny that tag *before* the picture appears on your Facebook profile – take the following steps:-

1. When logged into Facebook, click the the Home button in the top right hand corner, then select Privacy Settings.

2. Around half way down the page, next to “How Tags Work” click the “Edit Settings” option.

3. In the pop-up options box that appears, next to “Profile Review of posts friends tag you in before they go on your profile)” click the default “Off” button.Facebook How Tags Work Screenshot

 

 

 

 

 

 

4. In the “Profile Review” screen that appears, click on the “Disabled” button and change it to “Enabled”.Facebook Profile Review Screenshot

 

 

 

 

 

 

 

 

5. Click Back.

6. Click Done.

Voila! The next time somebody tags you in a photograph, before that photo  appears on your Facebook profile you’ll be given the chance to review that tag and either allow the tag (at which point the photo will appear on your profile) or deny the tag (at which point the photo will remain on your friends profile, but without your name tagged within it).

Of course there is no way of taking back the conversation you had with the boss whilst in the full swing of the “Christmas spirit”, but hopefully the above method will save you some blushes! Smile